Graduate IT Support Analyst

Ad Talent Recruitment Ltd; Cragg Vale; On-site; GBP 26,000 - 29,000; Full time

Job summary

A growing software business is seeking a Graduate IT Project Support / Support & Implementation Analyst. This role involves customer support, client implementations, and system testing. Candidates should possess a degree in a technology or business-related field and have strong IT skills. Full training will be provided, with opportunities for career development within the expanding team. The position offers a salary of £26,500 – £29,000 per annum and includes occasional UK travel.

Benefits

Full training to become a system expert

Career development opportunities

Permanent role in a successful software business

Qualifications

• Degree in a technology or business-related subject.
• At least one year’s work experience.
• Strong IT skills and confidence learning new systems.

Responsibilities

• Providing phone-based and online customer support.
• Logging and managing support tickets using HubSpot.
• Supporting and coordinating new client implementation projects.

Skills

Strong IT skills

Excellent written communication

Excellent verbal communication

Organisational skills

Attention to detail

Education

Degree in a technology or business-related subject

Tools

HubSpot

Job description

Are you a tech-savvy graduate who enjoys problem-solving, learning systems quickly, and helping people work smarter with software?

Graduate IT Project Support / Support & Implementation Analyst

£26,500 – £29,000 per annum (DOE)
Full-time, Permanent
Location: HX7 (near Ripponden), West Yorkshire
Office-based with occasional UK travel

This is a great opportunity to join a growing software business where you’ll gain hands‑on experience across software implementation, customer support, system testing and project delivery, with full training provided.

About EndtoEnd IT

EndtoEnd IT develops cloud based business management software for timber window manufacturers and installers. The system supports the full process from enquiry and quotation through design, manufacture and installation or delivery, helping customers streamline workflows and operate more efficiently.

The business has grown steadily over the past eight years and works with many respected companies across the industry. Due to continued growth, we’re now expanding our Support & Implementation Team.

The Role

As a Graduate IT Project Support / Support & Implementation Analyst, you’ll support customers using the EndtoEnd system and assist with new client implementations. You’ll be trained to become a system superuser, allowing you to support users confidently, assist with onboarding, and contribute to ongoing improvements.

Key Responsibilities

• Providing phone-based and online customer support
• Logging and managing support tickets using HubSpot
• Supporting and coordinating new client implementation projects
• Assisting with system setup, onboarding and user training
• Testing new software features and reporting findings
• Supporting internal processes and project delivery
• General administration and team support

What We’re Looking For

• A degree in a technology or business-related subject
• Strong IT skills and confidence learning new systems
• Excellent written and verbal communication skills
• Strong organisational skills and attention to detail
• At least one year’s work experience
• Full UK driving licence and own vehicle (location not easily accessible by public transport)
• Experience in construction or manufacturing is an advantage but not essential

What You’ll Get

• Full training to become a system expert
• Exposure to software implementation, customer support and testing
• Early responsibility in a varied role
• Career development opportunities within a growing team
• A stable, permanent role in a successful software business

You must be eligible to work in the UK. Visa sponsorship is not available for this role. Recruitment agencies need not apply.

Why Apply?

This role offers real experience, real responsibility and a clear development path. If you’re looking for a graduate role where you can build practical skills, work closely with customers and grow within a supportive team, this is an excellent place to start.

Other Skills & Experience

Graduate IT Support Analyst, Graduate Application Support Analyst, Graduate Software Support Analyst, IT Project Support Analyst, Support & Implementation Analyst, Junior Implementation Analyst, Graduate Systems Support Analyst, Technical Support Analyst (Graduate), Software Implementation