Graduate Customer Success

Suade; Greater London; On-site; GBP 35,000; Full time

Job summary

A leading Fintech company in London seeks a Graduate Customer Success professional to enhance customer service for regulatory reporting projects. This integral role involves addressing client queries, providing workarounds, and maintaining knowledge resources. Successful candidates should be ambitious graduates with strong analytical skills, excellent communication abilities, and familiarity with tools like Excel or SQL. The position offers a competitive salary of £35k, flexible working options, and benefits including additional annual leave and professional development support.

Benefits

25 days holiday + Bank Holidays

Flexible holiday options

Additional annual leave after 3 years

Company Pension

Maternity and paternity leave

Flexible working hours

Company laptop

£500 work from home budget

£500 Annual Training/ Development Subsidy

Perkbox

Qualifications

• You must be an ambitious graduate or recent graduate.
• Skills in analytical thinking and communication are essential.
• Familiarity with Excel or SQL is desirable.

Responsibilities

• Become the first line of contact with our clients.
• Solve client queries and provide workarounds.
• Maintain the knowledge base of problems and solutions.

Skills

Curiosity

Analytical thinking

Communication skills

Problem-solving

Organizational skills

Detail-oriented

Proactivity

Ability to work in a fast-paced environment

Education

Degree or recent graduate in related field

Tools

Excel

SQL

Zendesk

Jira

Job description

Suade’s success is built on grit, determination, and our proven ability to develop cutting edge technology to create the next generation of RegTech. Our Graduate Customer Success role is key on continuing providing a world-class customer service.

We are looking for ambitious graduates (or recent graduates) with skills who are excited about working on projects which are transforming the regulatory reporting landscape. You don't need to have prior work experience.

This role is based in London and you will be expected to be in the office most days. Unfortunately we are unable to offer visa sponsorship for this role.

Salary £35k

What you will Learn

• As part of the Customer Support Team, you will be an integral part of the client post-sale experience and be the first line of contact with our clients, solving their information queries and providing workarounds when necessary.
• Redirect suspected bugs and provide our product teams with comprehensive information to facilitate a rapid resolution.
• Maintain the knowledge base of common problems, Q&A and recommendations.

Qualifications

• Curious, analytical, and keen to learn about fintech and regulatory technology
• Organised, proactive, and comfortable working in a fast-paced environment
• Interested in solving real-world problems for clients
• Familiar with tools like Excel or SQL (bonus if you’ve worked with support or ticketing tools like Zendesk or Jira)
• Excellent English verbal/listening and written communication skills with demonstrated ability to communicate effectively with cross-functional teams. You’ll need to be able to clearly communicate your ideas in both written and spoken form.
• The ability to communicate technical information to non-technical staff in a way that is easy to understand
• Detail oriented and willing to dig into the nitty-gritty of an issue.
• You're the sort of person who's not afraid of a challenge and can keep pushing forward to drive an issue to completion.

Benefits

• 25 days holiday + Bank Holidays
• Flexible holiday - choose when you take your holidays by opting out of bank holidays if you would like!
• Additional annual leave holiday - An extra day of annual leave for every 3 years you work at Suade in addition to your existing 25 days on a pro rata basis.
• Company Pension
• Maternity leave and extraordinary paternity leave
• Flexible working hours
• Company laptop

Work from home budget / homeset up

• £500 for new starters

Additional Perks

• £500 Annual Training/ Development Subsidy
• Perkbox