Graduate Account Manager E-Commerce

Graduate Talent; Stratford-upon-Avon; On-site; GBP 24,000; Full time

Job summary

A fast-growing e-commerce client in Stratford-upon-Avon is seeking a Graduate Account Manager to support customer accounts and drive growth across online platforms. The ideal candidate will possess strong communication and problem-solving skills, and be eager to grow within account management. This is a full-time, office-based role offering a competitive salary of £24,000 per year, along with performance bonuses and a supportive work environment.

Benefits

28 days holiday (20 + 8 bank holidays)

Company pension scheme

Free on-site parking

Supportive office environment with team events

Full training and ongoing professional development

Qualifications

• A graduate eager to grow into account management and e-commerce.
• Someone motivated to learn, develop, and take ownership of their accounts.

Responsibilities

• Managing inbound customer accounts and guiding them through the buying process.
• Building strong, long-term relationships with both new and existing customers.
• Advising customers on products and helping them find the right solutions.
• Identifying opportunities to up-sell and cross-sell across the product ranges.
• Responding to customer and supplier queries via phone and email.
• Resolving issues and ensuring an excellent after-sales experience.
• Reviewing customer feedback and suggesting improvements.
• Supporting the wider team with general admin and day-to-day tasks.

Skills

Professional communication

Customer-focused

Problem-solving

Organisational skills

Proactive

Education

Graduate

Job description

Graduate Talent is pleased to be working with a fast-growing e-commerce client based in Stratford-upon-Avon. We are looking for an enthusiastic graduate to join as a Graduate Account Manager, supporting customer accounts, managing enquiries, and helping drive growth across their online platforms. This is a full-time, office-based role.

Key Details

• Hours: Monday-Friday, 9:00am-5:00pm (30 min lunch)
• Job Type: Full-time, Permanent
• Salary: £24,000 per year
• Bonus: Monthly commission scheme

What you'll be doing

• Managing inbound customer accounts and guiding them through the buying process
• Building strong, long-term relationships with both new and existing customers
• Advising customers on products and helping them find the right solutions
• Identifying opportunities to up-sell and cross-sell across the product ranges
• Responding to customer and supplier queries via phone and email
• Resolving issues and ensuring an excellent after-sales experience
• Reviewing customer feedback and suggesting improvements
• Supporting the wider team with general admin and day-to-day tasks

Who We're Looking For

• A confident, professional communicator
• Customer-focused with strong problem-solving and organisational skills
• Reliable, proactive, and able to work both independently and in a team
• A graduate eager to grow into account management and e-commerce
• Someone motivated to learn, develop, and take ownership of their accounts

What You'll Love

• Competitive salary plus monthly performance bonuses
• 28 days holiday (20 + 8 bank holidays)
• Company pension scheme
• Free on-site parking
• Supportive, vibrant office environment with regular team events
• Full training and ongoing professional development to accelerate your career