GP Relations & Rota Manager

NHS; Kingston upon Thames; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading healthcare organisation is seeking a GP Relations & Rota Manager to oversee the deployment of GPs across multiple secure sites in the UK. The role involves liaising with healthcare organisations, ensuring compliance, and strategic workforce planning. The ideal candidate will have proven experience in operational planning, the ability to manage multiple priorities, and excellent communication skills. An in-depth knowledge of rota management systems is preferred, as is experience in secure healthcare environments.

Benefits

Pension salary scheme available

Employee Assistance Programme (EAP)

Access to perks at work

Qualifications

• Proven experience in workforce and operational planning for multiple sites.
• Ability to balance competing priorities in fast-paced environments.
• High level of discretion when handling sensitive information.

Responsibilities

• Act as a liaison between GPs and healthcare organisations.
• Analyse staffing levels and produce workforce forecasts.
• Maintain accurate workforce records and report on KPIs.

Skills

Workforce planning expertise

Analytical skills

Proficient in Microsoft Office

Excellent communication

Problem-solving skills

Tools

Rota management systems

HR systems

Job description

Job Summary

The GPRelations & Rota Manager is a key operational role responsible for ensuring the safe, efficient, and cost‑effective deployment of salaried and locum GPs across multiple secure sites across the UK. The post‑holder will act as the primary liaison between GPs and healthcare organisations/secure sites, building and maintaining strong relationships, ensuring smooth communication, service delivery, compliance and patient focused outcomes. The role requires close collaboration with the Senior Management Team including operational leads, HR, clinical leads and other stakeholders to ensure workforce strategies meet operational demands, regulatory requirements, patient care and organisational objectives.

Main Duties of the Job

GP Relations and Stakeholder Management

Build and maintain strong professional relationships with all GPs across DrPA.

Serve as the first point of contact for GP queries, feedback, and concerns.

Communicate updates and organisational changes in a timely manner.

Monitor GP satisfaction and elevate systemic issues to the Senior Management Team.

Complete necessary right‑to‑work checks and onboarding of new GPs as required, coordinating with HR and operational teams to integrate new staff into rotas.

Complete line manager responsibilities as required in line with policies and procedures.

Ensure compliance, rota accuracy and reconciliation data trackers are consistently maintained and updated daily.

Workforce Planning & Rota Scheduling

Analyse current staffing levels, patterns, and utilisation, identifying risks of over or under staffing.

Produce detailed workforce forecasts to meet routine operations and contingency requirements.

Model staffing requirements against operational activity, including processing volumes, peak periods and special operations.

Develop workforce scenarios to support strategic planning and business continuity.

Design, maintain and optimise rotas and shift patterns to ensure GP coverage and operational efficiency across all sites.

Ensure adequate coverage for clinics, on‑call duties and emergency needs.

Balance GP availability with service demand, cost‑effectiveness, compliance and contractual obligations.

Track and report on rota performance, identifying gaps and risks.

Implement contingency planning for staff shortages or emergencies.

Monitor attendance, leave, overtime and absenteeism, proposing solutions to address gaps.

Collaborate with operational managers to balance workforce allocation with safety, security and operational priorities.

Ensure workforce utilisation aligns with regulatory, contractual and security obligations.

Contribute to procedure development related to workforce management, scheduling and operational effectiveness.

Compliance & Reporting

Maintain accurate workforce records, reporting and documentation in line with organisational policies, KPIs and management reports.

Analyse trends in staffing, recruitment, retention and performance to inform decision‑making.

Provide actionable insights for operational planning, cost optimisation and workforce development.

Support operational audits, performance reviews and governance reporting through accurate data provision.

Provide accurate workforce data and forecasts to enable compliance with Home Office, security and operational performance targets.

Communicate workforce plans, challenges and recommendations clearly to management and staff.

Liaise with HR, recruitment and relevant operational teams to ensure workforce readiness, development and succession planning.

About Us

DrPA has been operating in secure environments since 2014 providing General Practitioner services. We deliver our services based on our ethos of CARE:

Compassionate care that is trauma informed and supportive

Assurance that care is evidence‑based and demonstrates high quality outcomes for our patients

Respectful of peoples cultural and religious beliefs

Empowerment – We centre each resident by co‑creating holistic care plans that treat their needs and equip them to self‑manage their wellbeing.

Person Specification

Experience

• Proven experience in workforce planning, operational planning, scheduling, or resource management for multiple sites.
• Strong analytical, numerical and problem‑solving skills, with a proactive approach to contingency planning.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and rota management systems.
• Excellent communication and interpersonal skills with the ability to build trust, rapport and influence at all levels.
• Ability to work independently and collaboratively in a fast‑paced operational environment.
• Ability to balance competing priorities and deliver under pressure in secure healthcare environments.
• High level of discretion and professionalism when handling sensitive information.
• Commitment to DrPA Secures values and ethos.
• Experience in secure, operational, or public sector environments.
• Knowledge of HR systems, rostering software, or workforce management platforms.
• Familiarity with operational audits, compliance and workforce reporting requirements.
• Experience in providing actionable insights to support strategic and operational decision‑making.

General Responsibilities

Promote DrPA Secures CARE ethos in all duties.

Maintain confidentiality, professionalism and integrity at all times.

Support equality, diversity and inclusion in all work activities.

Take responsibility for personal development and wellbeing.

Work flexibly to meet organisational needs, including occasional evenings or weekends.

General Information

The post holder may be required to perform other relevant and appropriate duties as reasonably needed. This list of duties and responsibilities is not exhaustive. This job description is subject to regular review and appropriate modification.

Benefits

Pension salary scheme available

Employee Assistance Programme (EAP): confidential 24/7 support

Access to perks at work

Application Requirements

Please note, in order to apply, all applicants need to have been living in the United Kingdom (with residency in the UK, such as UK/Irish/EU Passport, or an Indefinite Leave to Remain Visa) for the last 5 years with no more than a 28 day break being outside of the UK and no gaps in employment during this time.

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Shortlisted candidates will be asked for RTW, DBS/CTC consent and references.