GP Receptionist

NHS; Sutton-in-Ashfield; On-site; GBP 10,000 - 40,000; Part time

Job summary

A local medical practice in Sutton-in-Ashfield is seeking a part-time Receptionist. The role requires exceptional customer service skills and the ability to manage appointments, answer calls, and handle various administrative tasks in a fast-paced environment. This position offers flexible working hours, including occasional Saturdays. Ideal candidates will demonstrate strong communication skills, attention to detail, and a commitment to patient confidentiality.

Benefits

NHS pension or NEST

Staff parking

Access to Blue light discount scheme

Qualifications

• Good general education with GCSE qualifications.
• Experience in a reception or customer-facing role.
• Ability to handle confidential information.

Responsibilities

• Manage appointments and direct patients as the first point of contact.
• Answer high volume telephone calls and manage enquiries.
• Handle emergency prescription requests and general complaints.

Skills

Customer service skills

Interpersonal skills

Excellent communication skills

Time management

Flexibility

Education

GCSE Mathematics C or above

GCSE English C or above

NVQ II in Customer Care

Tools

SystmOne

Computer database skills

Job description

Woodlands Medical Practice is afriendly, 5 partner GP practice in Sutton-in-Ashfield with approximately 11,500 patients. We obtained an Outstanding rating with the CQCand we are committed to providing patient-centred care in a happy, supportiveand well-organised working environment.

We are looking to recruit a parttime Receptionist to join our team. Theideal candidates will be reliable with a flexible can do attitude to work. Theywill be highly motivated and able to work under pressure to deadlines and mustbe able to demonstrate exceptional customer service skills. The ability toprioritise workloads and communicate with all staff groups is required. Alongwith excellent keyboard skills and accurate data collection & entry, a keeneye for detail is essential. A medicalbackground is preferable but not essential as full training will be given.

Working 27.5 hours per week over 5 days with a starttime of 8am or a finish time of 6.30pm, the reception team cover this service Monday to Friday. All practice staff will also cover the extended access evenings with a finish time of 8pm on a rota basis. You may also be required to work an occasional Saturday 9:00- 17:00pm on a rolling rota.

Main duties of the job

Making appointments andsignposting patients to appropriate services, giving out results, ambulance transport bookings, home visit requests, contactingother providers.

Answering a high volume of telephone calls in to the practice and directing the calls to the appropriate person/ team.

As a front of house receptionist you will be the first point of contact for the surgery meeting and greeting patientsand visitors dealing with any enquiries as they arise in a professional, empathic manner. Managing emergency prescriptions requests and responding to the needs of the wider practice team. Collection of payments frompatients for non-NHS services and dealing with general enquiries and complaints.

Scanning of information to patient records via clinical system SystmOne. Any other duty deemed appropriate to the role.

Maintaining patient confidentiality at all times.

About us

We are a very friendly, forwardthinking 5 Partner Practice based inSutton-in-Ashfield. We are part of theAshfield North Primary Care Network and work collaboratively with four other localpractices to provide a range of services to our patients. We currently have a patient list size of11,500.

We have a team ethos and providean open, friendly and supportive environmentto work in. All staff areprepared to go the extra mile for our patients and these values helped us toachieve a CQC rating of outstanding in all areas.

We have been a teaching practicefor many years and have a regular intake of GP Registrars and Foundation Year 2doctors and support education and development for all staff, appropriate totheir role.

• Salary aligned to NHS Agendafor Change pay scales
• NHS pension or NEST
• Staff parking
• Access to Blue light discount scheme

Job responsibilities

• Receive and record requests for home visits.
• Make new and follow-up appointments for surgeries and clinics.
• Process same day prescriptions for the doctor to check and sign.
• Recording and posting of mail.
• Maintain stationery stocks in reception and consulting rooms.
• Maintain tidiness in reception and waiting areas.
• Check security of building before leaving premises at the end of the working day.
• Appointment system
• Requests for visits
• Filing systems
• Computerised database
• New patient registration
• Monitor effectiveness of all organisational systems and ensure that action is taken to resolve any problems or effect variations as required.
• Receive and accurately record messages for attached staff.
• Arrange patient transport where necessary.
• Answer general enquiries from patients politely, efficiently and pleasantly.
• Pass on information to incoming colleagues regarding unresolved or urgent problems.
• Make every effort to answer telephone in a timely manner, all incoming calls must be serviced by reception. Telephone support by other staff will be provided when and only if all reception lines are busy.
• Update information on computer database and participate in the process of audits as requested.
• Maintain confidentiality.
• File and extract records as required for patient queries, GP reports and other team members on request in a timely fashion.
• Ensure correct and accurate filing back of records using alphabetical flagging system.
• Provide computer printed patient lists for clinics/home visits.
• Ensure hospital reports/results/letters/typist documents are scanned to correct records in chronological order.
• Ensure familiarity with health and safety policies and procedures and comply with legislation relating to health and safety.
• Provide administrative support to all members of the Primary Health Care Team considered appropriate.
• To be responsible for maintaining the general clerical organisational systems.
• Any other delegated duties considered appropriate to the post.

Qualifications

• Good standard of general education
• GCSE Mathematics C or above
• GCSE English C or above
• NVQII in Customer Care
• CLAIT /ECDL Qualification

Experience

• Experience of working with the general public
• Customer care experience
• Experience of reception work
• Excellent communication skills (Written and Oral)
• IT skills including data entry and retrieval
• Flexibility
• Experience of working in a confidential environment
• Time Management and the ability to work to deadlines
• Interpersonal skills
• Performing under pressure
• Experience of working in a GP practice
• Experience of using SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.