GP Reception Supervisor — Patient Experience & Ops

Belgrave Medical Centre; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare provider in Greater London seeks a Medical Reception Supervisor. This role involves overseeing the reception team, ensuring a safe and efficient front-of-house service, managing rotas, and supporting staff development. The ideal candidate will have experience in GP reception, strong organisational skills, and the ability to handle patient complaints effectively. This position is crucial for maintaining a patient-focused environment and ensuring compliance with healthcare standards.

Qualifications

• Previous experience in GP reception or NHS administrative role.
• Experience supervising or leading staff.
• Strong organisational and rota management skills.
• Good understanding of confidentiality and patient safety.
• Confident using clinical systems and IT.

Responsibilities

• Provide day-to-day supervision of the reception and administrative team.
• Manage annual leave and sickness absence according to policy.
• Support and contribute to staff appraisals and performance reviews.
• Manage patient complaints and concerns at reception level.
• Act as a role model for professional behaviour and NHS values.

Skills

Organisational skills

Leadership

Safeguarding awareness

Communication

IT system proficiency

Tools

SystmOne

Job description

A healthcare provider in Greater London seeks a Medical Reception Supervisor. This role involves overseeing the reception team, ensuring a safe and efficient front-of-house service, managing rotas, and supporting staff development. The ideal candidate will have experience in GP reception, strong organisational skills, and the ability to handle patient complaints effectively. This position is crucial for maintaining a patient-focused environment and ensuring compliance with healthcare standards.