Governance Manager

New Medical Systems Ltd; Bristol; On-site; GBP 52,000 - 62,000; Full time

Job summary

A health service provider in Bristol seeks a Governance Manager to oversee quality governance and patient safety across multiple services. This full-time position involves collaborating with various stakeholders to ensure compliance with CQC standards and drive continuous improvement through effective data use. The successful candidate will have strong governance knowledge, experience in the health sector, and excellent analytical skills. Benefits include competitive pay and ongoing development opportunities.

Benefits

25 days holiday + bank holidays

Company pension scheme

Enhanced leave and sick pay

Employee Assistance Programme

Perks & Discounts

Ongoing training and development opportunities

Qualifications

• Proven experience in a governance, compliance role within the health sector.
• Strong understanding of UK corporate governance, CQC and regulatory frameworks.
• Experience in a healthcare quality, risk, or patient safety role.

Responsibilities

• Support quality governance and patient safety activity across multiple services.
• Lead and coordinate audit activity to embed learning and improvements.
• Manage incidents, complaints, and patient feedback, ensuring timely investigation.

Skills

Organisational skills

Analytical skills

Communication skills

Integrity

Attention to detail

Education

Degree-level qualification in a relevant field

Tools

InPhase

Job description

Being the Governance Manager, youll be a key member of the local management team, supporting quality governance, patient safety, audit and risk across a defined number of services in Bristol and North Somerset.

Youll play a vital role in embedding a positive governance culture, ensuring services meet CQC standards, and driving continuous improvement through effective use of data, audits, and learning from incidents, complaints and feedback.

This role involves regular travel across sites. This role will be full time on site at our Aztec West clinic and will require a minimum of 4 days per week, Monday - Friday.

Main duties of the job

As Governance Manager, you will be responsible for maintaining and enhancing our corporate governance framework, ensuring compliance with legal, regulatory compliance and best-practice standards. You will work closely with the Registered Manager, Clinical Directors and the Executive Team, key internal departments and external organisations (CQC, ICBs, NHS) to embed robust governance processes across the clinics and surgical theatre environments.

What You'll Do

In this varied and impactful role, you will:

• Support quality governance and patient safety activity across multiple services, ensuring compliance with Newmedica policies and CQC regulations
• Lead and coordinate audit activity, supporting services to embed learning and deliver measurable improvements
• Manage and review incidents, complaints, patient feedback, and risks, ensuring timely investigation, response, and escalation where required
• Produce high-quality governance reports using InPhase, identifying trends, risks, and learning to inform decision-making
• Attend and contribute to local and central governance meetings, providing challenge, assurance, and support to clinical and operational teams
• Support investigations, action planning, and follow-up, ensuring lessons learned are implemented and evidenced
• Chair Clinical Governance meetings, attend duty of candour meetings and lead investigations for both patient and staff clinical incidents or complaints.

About us

At Newmedica, we believe better sight changes lives.

We're one of Englands top providers of NHS and Private ophthalmology services, delivering outpatient care, diagnostic testing, and advanced eye surgery to thousands of patients every year. With a growing network of specialist clinics across the UK, we're on a mission to make world-class eye care more accessible for everyone and are expanding rapidly.

We're proud to be officially certified as a Great Place to Work, based on independent feedback from our colleagues. This recognition reflects our commitment to creating an inclusive, collaborative, and empowering workplace where people can thrive.

Job responsibilities

Who Are We?

At Newmedica, we believe better sight changes lives.

We're one of Englands top providers of NHS and Private ophthalmology services, delivering outpatient care, diagnostic testing, and advanced eye surgery to thousands of patients every year. With a growing network of specialist clinics across the UK, we're on a mission to make world-class eye care more accessible for everyone and are expanding rapidly.

We're proud to be officially certified as a Great Place to Work, based on independent feedback from our colleagues. This recognition reflects our commitment to creating an inclusive, collaborative, and empowering workplace where people can thrive.

Your Next Role: Governance Manager

As Governance Manager, you will be responsible for maintaining and enhancing our corporate governance framework, ensuring compliance with legal, regulatory compliance and best-practice standards. You will work closely with the Registered Manager, Clinical Directors and the Executive Team, key internal departments and external organisations (CQC, ICBs, NHS) to embed robust governance processes across the clinics and surgical theatre environments.

Being the Governance Manager, you'll be a key member of the local management team, supporting quality governance, patient safety, audit and risk across a defined number of services in Bristol and North Somerset.

You'll play a vital role in embedding a positive governance culture, ensuring services meet CQC standards, and driving continuous improvement through effective use of data, audits, and learning from incidents, complaints and feedback.

This role involves regular travel across sites. This role will be full time on site at our Aztec West clinic and will require a minimum of 4 days per week, Monday - Friday.

What You'll Do

In this varied and impactful role, you will:

• Support quality governance and patient safety activity across multiple services, ensuring compliance with Newmedica policies and CQC regulations
• Lead and coordinate audit activity, supporting services to embed learning and deliver measurable improvements
• Manage and review incidents, complaints, patient feedback, and risks, ensuring timely investigation, response, and escalation where required
• Produce high-quality governance reports using InPhase, identifying trends, risks, and learning to inform decision-making
• Attend and contribute to local and central governance meetings, providing challenge, assurance, and support to clinical and operational teams
• Support investigations, action planning, and follow-up, ensuring lessons learned are implemented and evidenced
• Chair Clinical Governance meetings, attend duty of candour meetings and lead investigations for both patient and staff clinical incidents or complaints.

What We're Looking For

We're looking for someone who is organised, analytical, and confident working in a regulated healthcare environment. Ideally, you'll bring:

• Proven experience in a governance, compliance role within the health sector
• Strong understanding of UK corporate governance, CQC and regulatory frameworks
• Excellent organisational skills with meticulous attention to detail
• High level of integrity, discretion and ability to handle confidential information
• Experience in a healthcare quality, risk, or patient safety role
• A good understanding of clinical and corporate governance principles
• Knowledge of latest CQC standards, audit processes, risk management, and incident investigation
• Experience analysing data and producing clear, concise reports
• Confidence using IT systems (experience with governance systems such as InPhase is an advantage)
• Excellent written and verbal communication skills, confident communicator, able to advise directors, patients, CQC and ICBs
• The ability to work autonomously, manage competing priorities, and collaborate effectively with multidisciplinary teams
• A degree-level qualification (or equivalent experience) in a relevant field is desirable.

What You'll Get in Return

We know that great people make a great company, so we offer a comprehensive and supportive package, including:

• 25 days holiday + bank holidays (increasing with service)
• Company pension scheme
• Enhanced leave and sick pay
• Employee Assistance Programme - 24/7 confidential support
• Perks & Discounts - from eyewear to retail savings
• Ongoing training and development opportunities

Be Part of Something Bigger

This is more than just a job its a chance to grow your career in a forward-thinking, patient-first organisation that values your voice and invests in your future. If you're ready to make a real difference and help transform eye care across the UK, we'd love to hear from you.

Apply now and take the next step in your career with Newmedica.

This role closes on 28th February 2026, however, we reserve the right to close the vacancy earlier if we receive a high volume of applications.

How to Apply

Please submit your CV and a covering letter (max 1 page) outlining your leadership philosophy and key clinical achievements to: [e-mail] or via the advert on our careers page https://newmedica.bamboohr.com/careers.

Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

If you would like an informal chat about the opportunity or to request a job description, please contact [e-mail].

At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics.

Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin.

Person Specification

Experience

• Proven experience in a governance, compliance role within the health sector
• Experience in a healthcare quality, risk, or patient safety role
• Experience analysing data and producing clear, concise reports

Skills & Knowledge

• Strong understanding of UK corporate governance, CQC and regulatory frameworks
• Excellent organisational skills with meticulous attention to detail
• High level of integrity, discretion and ability to handle confidential information
• A good understanding of clinical and corporate governance principles
• Knowledge of latest CQC standards, audit processes, risk management, and incident investigation
• Confidence using IT systems (experience with governance systems such as InPhase is an advantage)
• Excellent written and verbal communication skills, confident communicator, able to advise directors, patients, CQC and ICBs
• The ability to work autonomously, manage competing priorities, and collaborate effectively with multidisciplinary teams

Qualifications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experience£52,360 - £61,750 per annum depending on experience