Gloucester Automotive Service Advisor — Drive Customer Care & Upsells

Auto Skills UK; Gloucester; On-site; GBP 29,000 - 32,000; Full time

Job summary

A leading automotive service provider in Gloucester is seeking an experienced Service Advisor to join their team. The role involves writing repair orders, monitoring the repair process, and ensuring excellent customer service. Candidates should have strong communication skills and motor trade experience. The position offers a salary between £29,000 and £32,000 per annum and involves working with a dynamic service department with some shifts at the Swindon depot.

Benefits

Fuel allowance for additional mileage

Qualifications

• Excellent communication skills.
• Kerridge experience hugely beneficial.
• Second to none Customer Service skills.
• Enthusiasm and is hard working.
• Self-motivated and a team player.
• Previous Technical / Mechanical background would be a clear advantage.
• Motor trade experience is essential.

Responsibilities

• Writing orders for repair work.
• Monitoring the repair process and keeping all customers informed.
• Up selling after sales services.
• Ensuring workshop is working to 100% productivity by scheduling customer orders.

Skills

Excellent communication skills

Kerridge experience

Customer Service skills

Enthusiasm and hard working

Self-motivated

Team player

Technical / Mechanical background

Motor trade experience

Job description

A leading automotive service provider in Gloucester is seeking an experienced Service Advisor to join their team. The role involves writing repair orders, monitoring the repair process, and ensuring excellent customer service. Candidates should have strong communication skills and motor trade experience. The position offers a salary between £29,000 and £32,000 per annum and involves working with a dynamic service department with some shifts at the Swindon depot.