Global Travel Advisor (US-based)

Black Tomato; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury travel agency based in Greater London is seeking a Global Travel Advisor to provide exceptional client service and inspire clients with tailored travel experiences. In this largely phone-based role, you will engage with clients, record information accurately, and work closely with teams to enhance the client journey. Ideal candidates will possess a passion for luxury travel, excellent communication skills, and experience in client service. This role includes a target-based bonus and numerous perks aimed at personal growth and well-being.

Benefits

Target-based bonus

401k matching

Familiarization trip each year

20 days PTO increasing with length of service

Mental Health Hour

Gym subsidy

Referral bonus

Qualifications

• Desirable previous client service experience in leisure, hospitality, or luxury.
• Ability to communicate passionately and confidently with clients.
• Interest in luxury travel destinations and experiences.

Responsibilities

• Act as the first point of contact for client enquiries.
• Provide tailored product guidance and inspire clients.
• Record client information accurately in the CRM system.

Skills

Client service experience

Passion for luxury travel

Strong communication skills

Problem-solving abilities

Attention to detail

Organizational skills

Tools

CRM systems

Job description

We are looking for a dynamic, passionate individual to join the Black Tomato family in the Global Travel Advisor team who are dedicated to engaging with clients and educating them on the remarkable and inspiring experiences we create for clients. In order to do this, you will need to quickly establish rapport, convey a passion for travel, and explain what makes Black Tomato unique. With general knowledge of Black Tomato product you will act as a gateway for clients who are new to Black Tomato and determine if they are a good fit for us and vice versa. Largely phone-based work, speaking to clients primarily within the US, but utilizing all written forms of communication; you will nurture and qualify new enquiries with the goal of either directing viable enquiries to a Travel Expert (our sales team) or fostering the relationship further. As a brand widely known for its creativity, innovation and, more than anything, care for clients, we are incredibly excited to look for a new Global Travel Advisor to join us and become a key first point of contact in the Black Tomato experience. This role will undoubtedly play a key part in developing Black Tomato’s growth and contributing to the overall performance of our fast-paced, forward-thinking global business.

Main Responsibilities

• Act as the first point of call for incoming enquiries, providing a remarkable and inspiring first experience of Black Tomato.
• Demonstrate a world-class commitment to service – showing why we are the best of the best and communicating that through phone or email.
• Work closely with our Travel Expert & Product teams to keep up to date with our product offering in order to tailor your client conversations.
• Ability to learn quickly, absorb information and be confident in relaying it to clients.
• Provide intuitive product guidance and inspiration before introducing the client to our team of destination experts who will build the itinerary for our clients.
• Work closely with our UK and US based Marketing teams to provide feedback about the enquiries to help drive the best new client outreach to all clients.
• Work in tandem with our CRM and Client Experience team to help guide how we can better handle enquiries and service them in the most innovative and world-class way.
• Accurately record client information in our CRM system and developing the ability to navigate the CRM system fluently.

Skills Required

• Some previous client service is desirable, preferably in the leisure, hospitality, or luxury sector.
• Client focused ethos, committed to delivering purely positive outcomes.
• Confident in communicating with clients and passionate about delivering highly personalised, best-in‑class client service. You need to enjoy and thrive in a fast paced, flexible and entrepreneurial environment.
• Ability to express yourself enthusiastically and eloquently both over the phone and over email.
• Quick thinking with an excellent sense of initiative and problem‑solving skills as well as the ability to work calmly and efficiently under time pressure.
• Extremely close attention to detail and a keen aesthetic eye.
• Highly organised with the ability to prioritise, manage own time, and multi‑task.
• Interest in luxury travel destinations, hotels, and experiences.
• Ideally some experience handling UHNW so you’re comfortable in the UHNW space and demonstrate the differences in approach to this guest persona (but not essential).

What we offer

• Target-based bonus
• 401k matching
• A ‘familiarization trip’ each year – experiencing a Black Tomato destination / product (after probation)
• Personal travel allowance 20 days PTO increasing with length of service plus public holidays
• Ability to roll over 5 days PTO per year
• Birthday off
• Day off for volunteering every month
• Two days off if you move home
• Curiosity courses – access to a fund for personal development
• Family leave – six months off fully paid after a year of service if you are welcoming a child to your family
• Access to a healthcare plan
• Mental Health Hour – an extra hour every Wednesday to focus on yourself
• Friday 4pm finish
• Black Tomato Birthdays – adding money towards your personal travel allowance each year
• Gym subsidy
• Referral bonus if you successfully refer someone for a role within the company

A note on our values

At Black Tomato, we strive to live by our company values. This isn’t typical corporate speak – it’s a genuine embodiment of core personality traits.

Our world is fuelled by curiosity and innovation. We won’t do something just because it’s always been done that way, but because we believe it’s the best way to do it. We constantly ask questions of ourselves and are brave in everything we do.

We are also a thoughtful bunch – we do not rush to judgements – and we are a company of thinkers who believe it’s what’s right, not who’s right, that matters.

We also strive to be humble in everything we do. We do not get caught up in the hype, and we give our absolute best. We rely on one another to make the remarkable happen – we are the sum of many parts, and we are strong enough to be honest about our weaknesses, rather than hide them through ego.

We take these values seriously, and character assessment forms a big part of our hiring process.