Global Retail Standards & Operations Manager - Maternity cover

Burberry; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global luxury fashion brand is seeking a Global Retail Standards & Operations Manager in London. This full-time role will enhance global store operations, with responsibilities including project management, retail training, and leadership of operational standards. Ideal candidates should have retail experience in a customer-driven environment, along with strong leadership and organizational skills. The position offers a fixed-term contract until September 2026.

Qualifications

• Experience in a Retail or Customer-driven environment.
• Ability to travel as required.
• Detail-oriented with strong follow-through.

Responsibilities

• Ensure smooth project transitions to business-as-usual.
• Communicate project progress to senior stakeholders.
• Develop global operational training aligned with brand strategies.

Skills

Retail delivery experience

MS Office 365 proficiency

Retail math proficiency

Organizational efficiency

Leadership skills

Team management

Adaptability

Tools

SAP Retail

Oracle

POS systems

Job description

Global Retail Standards & Operations Manager - Maternity cover

Department: COMMERCIAL RESOURCES

City: London

Location: GB

Introduction

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

Job Purpose

Responsible for bringing consistency to and reducing complexity and inefficiency across global store operations through simplified store trainings, policies, procedures and systems; clearly defined store roles and responsibilities, consistent standards to deliver in-store service excellence and enhanced in store management controls.

This role is offered on a full time, fixed-term contract (until September 2026) and will be based in our Horseferry House, London office for 4 days per week.

Responsibilities

• Engage with project teams to ensure a smooth transition of projects to BAU following agreed process.
• Regular communication to SLT and senior stakeholders on progress of global projects
• Ensure the Retail Training Team is provided with the necessary tools and content to deliver training to the wider global training team
• Work closely with Retail teams to deliver operational ways of working (including documented process and systems where appropriate) on time and in a state capable of being implemented and trained.
• Work closely with IT to ensure retail changes are managed, prioritized and controlled effectively, and store technical solutions are fit for purpose and aligned to the customer experience/journey.
• Work collaboratively with cross-functional teams to drive and deliver end-to-end process controls and in store operational standards.
• Defining the operational processes and retail roles required to deliver back of house operations excellence in retail stores.
• Build and roll out global operational trainings, in line with the strategy and big brand moments.

Qualifications and Skills

• Experience of delivering within a Retail or Customer-driven environment.
• Highly proficient in MS Office 365 applications.
• Familiar with & proficient in retail math.
• Organized, efficient, self-motivated, solution-oriented individual.
• Works well as both team leader & team member.
• Ability to react to change.
• Detail-oriented with strong follow-through.
• Strong leadership skills
• Ability to travel is required.
• Ability to develop strong relationships with peers and cross-functional business partners.
• POS and Payments experience preferable
• Excellent team management skills

Experience

• Retail store experience, preferably with a luxury brand.
• Multi store or corporate retail expedience leading stores in an operational role is a plus.
• SAP Retail & Oracle experience is a plus.
• POS and Payments experience preferable.
• End to end project management.

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

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