Global Night-Shift Customer Support Specialist

Xplor Education; Newcastle upon Tyne; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global technology solutions firm is seeking a Customer Support Agent to join their Newcastle team. This role involves assisting customers in the fitness and wellbeing sector, resolving queries related to payment contracts. Ideal candidates possess excellent communication and problem-solving skills, and are motivated by a fast-paced environment. The position includes night shifts with a 3-week rotation, allowing for improved work-life balance. Join a customer-centric team and play a crucial role in ensuring customer satisfaction.

Benefits

Unparalleled opportunities to learn

Paid parental leave

Access to mental health support

Unlimited access to LinkedIn learning

Flexible work arrangements

Qualifications

• Ability to liaise with stakeholders professionally.
• Proficient in building positive relationships.
• Ability to identify details of a problem and resolve it.

Responsibilities

• Answer calls/emails/chats promptly to provide customer service.
• Manage communications from clients regarding contracts.
• Resolve customer queries related to payment accounts.
• Report complex issues and elevate when necessary.
• Engage regarding overdue balances and maintain records.

Skills

Excellent communication skills

Active listening

Problem-solving skills

Attention to detail

Ability to work in a team

Motivated by fast-paced environment

Job description

A global technology solutions firm is seeking a Customer Support Agent to join their Newcastle team. This role involves assisting customers in the fitness and wellbeing sector, resolving queries related to payment contracts. Ideal candidates possess excellent communication and problem-solving skills, and are motivated by a fast-paced environment. The position includes night shifts with a 3-week rotation, allowing for improved work-life balance. Join a customer-centric team and play a crucial role in ensuring customer satisfaction.