Global Mobility Account Manager

JAM Recruitment Ltd; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment agency is looking for a Global Mobility Account Manager based in Greater London. The role involves ensuring client account services meet agreements, managing relationships, and supporting financial matters. Applicants should have experience with global corporate clients and a degree or equivalent qualifications. Excellent communication and teamwork skills are essential for success in this hands-on position.

Qualifications

• Previous experience with large global corporate clients.
• Capability to present in sales proposals.
• Successful management of international relationships.

Responsibilities

• Ensure client services teams meet SLAs and KPIs.
• Act as escalation point for client issues.
• Support Client Manager in financial matters.

Skills

Excellent communication skills

Customer centric approach

Team player

Market awareness

Attention to detail

Education

Minimum of 'A' level or equivalent

Bachelor's degree or equivalent experience

Tools

Microsoft software packages

Job description

Global Mobility Account Manager

Global Mobility Account Manager

Role

• Ensure that the client account services teams deliver services in accordance with scope, SLAs /KPIs
• Apply a proactive approach to client issues and opportunities for service delivery improvement for the customer
• Act as the point of escalation for resolving account issues to the satisfaction of the client and ensure Client Manager is proactively informed of any issues and resolution
• Manage resourcing on the account commercially and without risk to service delivery
• Conduct root cause analysis of issues to prevent reoccurrence
• Support the optimisation of the Client Manager's revenue opportunities for each client account
• Implement the annual business development plan for the client portfolio
• Respond to RFPs and sales presentations for new sales prospects and contract renewals covering service and operational aspects
• Provide oversight for all management reporting related to service delivery
• Drive cost and process efficiencies for the client portfolio
• Conduct Quarterly Service Reviews and attend monthly internal calls with the Client Manager to support operational issues; ensure minimum quarterly reporting to assigned clients
• Participate fully as an accountable resource in the core implementation project team for new client implementations and existing client re-implementations as the responsible party for operational aspects defined in the Implementation Governance Programme
• Ensure clients, suppliers, all existing team members and/or new team members are fully trained and competent in the application of client policy, defined processes and the technology used to manage the client and continue to remain up to date on all account changes
• Deal with service issues effectively
• Understand all aspects of the contract and how to perform against it
• Support the Client Manager on client financial matters including forecasting for budget purposes; responsible for meeting monthly billing and debtor collection targets
• Support portfolio financial performance to budget for each client account and keep the Client Manager proactively informed
• Undertake projects and consulting work as requested by senior leadership
• Maintain competitor awareness and market activity understanding
• Understand the clients' business, how our service affects it and how improvements can impact their performance
• Be comfortable discussing wider product offerings to existing clients and targets

Person

• Previous experience of servicing large global corporate clients, covering all global mobility operational dimensions including: Supplier management, Financial management and Global compliance
• Successfully managing international relationships
• Capability to present in sales proposal situations
• Educated to a minimum of 'A' level or equivalent, ideally with a Bachelor's degree or equivalent experience and professional qualifications such as ATII, CRP, CIPD, GMS, etc.
• Familiar with the usual Microsoft software packages
• Excellent communication skills, innovative and creative thinking, customer centric approach
• Leads by example
• Working with and delivering through others
• Team player, willing to actively support account team and be hands‑on with delivery when required
• Market Awareness and strategic thought around new opportunities
• Ability to build and maintain relationships
• Integral in conflict resolution within the organisation
• Attention to detail and timely response
• Robust follow‑up on delegated tasks to ensure appropriate results
• Adherence to established guidelines and procedures

Apply

To apply for the position, please send your CV to Andy Shaw via the apply now button