Global Insurance Operations Lead — AI-Driven Excellence

Pearson; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading education company is seeking an Insurance Operations Lead to oversee the delivery and continuous improvement of global insurance operations. This hybrid role involves contract reviews, claims management, and invoicing reconciliation, requiring deep insurance expertise and proficiency in Microsoft 365 tools. The successful candidate will enhance operational efficiency and ensure compliance with best practices. The position offers flexibility while being primarily based in London, with an emphasis on continuous improvement and AI integration.

Qualifications

• Deep technical insurance expertise with the ability to partner with stakeholders.
• Experience reviewing and developing playbooks for insurance clauses.
• Skilled in reconciling insurance documents and maintaining registers.

Responsibilities

• Drive operational excellence across insurance processes.
• Administer various types of insurance claims.
• Identify improvement opportunities in existing workflows.

Skills

Technical insurance expertise

Experience with insurance clauses

Workflow implementation and maintenance

Claims documentation standardisation

Microsoft 365 tools familiarity

Tools

Microsoft 365

AI-enabled tools (Copilot, Power Platform)

Job description

A leading education company is seeking an Insurance Operations Lead to oversee the delivery and continuous improvement of global insurance operations. This hybrid role involves contract reviews, claims management, and invoicing reconciliation, requiring deep insurance expertise and proficiency in Microsoft 365 tools. The successful candidate will enhance operational efficiency and ensure compliance with best practices. The position offers flexibility while being primarily based in London, with an emphasis on continuous improvement and AI integration.