Global Head of Product Operations & Support

Gray Global Placements; Greater London; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading global IT solutions provider is seeking a Head of Product Operations and Support in Greater London. This key leadership position involves defining operational strategies, managing global support functions, and ensuring excellent customer experiences across various products. The role focuses on application-related support and aims to centralize support operations for improved efficiency. Ideal candidates will have strong leadership skills and experience in service delivery within the Travel, Transportation, and Logistics sectors.

Responsibilities

• Establish and scale high-performing global support and operations functions.
• Define operational strategies and foster service delivery excellence.
• Drive support automation and ensure superior customer experience.
• Manage application-related support and production incident management.
• Consolidate product operations and support functions.

Job description

A leading global IT solutions provider is seeking a Head of Product Operations and Support in Greater London. This key leadership position involves defining operational strategies, managing global support functions, and ensuring excellent customer experiences across various products. The role focuses on application-related support and aims to centralize support operations for improved efficiency. Ideal candidates will have strong leadership skills and experience in service delivery within the Travel, Transportation, and Logistics sectors.