Global Director, Digital Media Operations

Fuse; City Of London; On-site; GBP 100,000 - 130,000; Full time

Job summary

A leading global media agency is seeking a Global Director of Digital Media Operations in London. This role involves overseeing ad operations and ensuring data integrity across campaigns. The successful candidate will lead innovative strategies utilizing the latest technologies in a fast-paced environment. Exceptional leadership, client management skills, and a background in digital media are essential for this position.

Benefits

Diversity and inclusion initiatives

Support for recruitment adjustments

Opportunity for growth in a global team

Qualifications

• Proven record in senior media operations role.
• Experience managing high-performing teams.
• Strong knowledge of data privacy regulations.
• Client management skills with C-level stakeholders.

Responsibilities

• Set strategic direction for media operations.
• Oversee integration of ad tech platforms.
• Develop governance frameworks for data integrity.
• Lead a high-performing global media operations team.

Skills

Leadership in digital media operations

Client relationship management

Understanding of programmatic ecosystem

Knowledge of data privacy regulations

Expertise in ad-serving technologies

Education

Experience in media operations or ad tech

Proven track record in managing large teams

Tools

BigQuery

Snowflake

APIs

Job description

Global Director, Digital Media Operations

London

Overview

As a Global Director, Digital Media Operations, within a global client team, you will hold responsibility for overseeing the agency’s ad ops, data and campaign operations function for one of Omnicom Media Group’s priority global accounts. Ensuring seamless execution and innovation across digital advertising campaigns. Combining client leadership with expertise in data infrastructure, campaign measurement and technology enablement to deliver industry-leading solutions for one of the agency’s most prestigious clients.

Working within PHD’s global media team, you will build and lead a multidisciplinary team of experts; comprising of global media and data operations professionals, a large offshore function and regional hubs. You will oversee complex client engagements and foster strong partnerships across media, analytics, technology and product teams, both within the agency group and in house client services.

Acting as both a visionary and operational leader, you will ensure the accounts media operations capabilities remain cutting-edge, scalable and aligned with evolving market and privacy landscapes. Tasked with enhancing campaign performance, streamline workflows ensure compliance with industry and brand reputational standards as well as data privacy regulations.

Key Responsibilities

• Set the strategic direction for the media operations function
• Oversee the integration and optimisation of key ad tech platforms to drive data accuracy, efficiency and measurable impact. Prioritise clean data, consistent taxonomy and unified reporting that powers effectiveness modelling and budget/pacing decisions.
• Partner with digital leadership to formalise the quantification of success in digital transformation and track quarter on quarter improvements.
• Ensure consistent delivery of high-quality, scalable data operations solutions
• Develop and enforce governance frameworks that safeguard data integrity and client trust. You will own global governance for brand safety and reputation, responsible marketing and best practice media activation standards across paid media, retailer and in the future influencer.
• Drive adoption of best practices, automation and innovative technologies to optimise workflows
• Ensure compliance with data privacy regulations (e.g. GDPR, CCPA) and uphold best practices in brand safety and data governance
• Lead and empower a high-performing global and regional media operations team, fostering a culture of excellence, innovation and cross-functional collaboration
• Drive innovation and thought leadership to improve workflow design, automation and scalable operational solutions. Collaborating with multi-discipline agency and client teams to design and implement business intelligence infrastructure that creates competitive advantage.
• Stay ahead of emerging platforms, trends and regulatory changes and proactively adjust strategies accordingly
• Contribute to the agency’s point of view on emerging trends (e.g. AI, privacy, automation)
• Drive internal knowledge-sharing and capability-building across the account, helping teams work more effectively with Media Operations

About You

• You display a proven track record in a senior role within media operations, digital media and/or ad tech with demonstrated success leading transformation, innovation and operational change across organisations.
• You are confident in managing large-scale ad operations teams and complex digital campaigns.
• You have strong leadership and people management skills with experience managing and developing high-performing teams.
• You have built a deep understanding of the programmatic ecosystem, ad verification tools and data privacy regulations.
• You stay informed about emerging technologies, including AI and are open to exploring how automation and AI tools can enhance creativity, performance and efficiency in media.
• You have exceptional client relationship management skills with the ability to present to C-level stakeholders.
• You are an expert in ad-serving technologies and data analytics tools with a grasp of cloud data architecture (e.g., BigQuery, Snowflake) and integration methods (APIs, CDPs, DMPs).
• You are able to simplify and confidently present complex technical concepts that guide data-driven decision-making and foster a culture of agility, innovation and continuous improvement.
• You have a demonstrated success in managing/influencing senior stakeholders across multiple departments and experienced in building and maintaining strong client relationships.

About the Agency

PHD is a growth-focused media agency driven by innovation and creativity.

Founded in London in 1990, we were the first media agency to offer strategic and creative planning at a time when the industry was about buying cheaply and quickly.

Our founders saw a bright future where smart thinking and clever planning could help brands grow faster than their competitors.

Over the many years that have followed, we have continued to build on this defining ethic — with our evolution shaped by a continual investment in thought leadership. And we continue to ensure that our capability and approach evolve in line with changes in media, data, technology, commerce, society, and legislation.

Today, with over 100 offices in 74 countries, we continue to create remarkable campaigns that lead to remarkable growth – using the extending canvas of data and technology.

Be Your Best

We want everyone to make the most of the opportunity to shine and showcase your talents and we are happy to make adjustments in the recruitment process so you can be your best. Please discuss any specific requirements with your dedicated Talent Team member or if you would feel more comfortable, you can email us confidentially at [e-mail] to let us know how we can support you.

Diversity, Equity & Inclusion at OMG

At OMG, our vision is to be an agency where difference is valued and everyone is able to thrive in a culture of equality, inclusion and belonging. We are committed to providing a truly inclusive environment that reflects today’s society, where everyone is able to bring their true selves to work, and where diverse voices and backgrounds are valued, heard, and well-represented.