Global Custody Production Lead: Strategy & Incidents

Citigroup Inc.; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

A global financial institution is seeking a Global Custody Production Support Lead in Greater London. The role involves leading a production support strategy, overseeing incident management, and enhancing IT service management. Candidates should have extensive leadership experience, organizational transformation skills, and a strong background in crisis management. This position offers a competitive salary, hybrid work opportunities, and generous benefits including annual leave, bonuses, and private medical care.

Benefits

27 days annual leave plus bank holidays

Discretionary annual performance related bonus

Private Medical Care & Life Insurance

Employee Assistance Program

Pension Plan

Paid Parental Leave

Special discounts for employees

Access to learning and development resources

Qualifications

• Extensive, relevant industry experience.
• Proven leadership managing and influencing global teams.
• Strong track record in crisis management.

Responsibilities

• Oversee the incident management process and ensure timely resolution.
• Identify and address potential problems before they impact production.
• Drive broader aspects of IT service management.

Skills

Crisis management

Stakeholder management

Production improvement

Organizational transformation

Staff engagement

Organizational transformation

Talent development

Education

Bachelor's/University degree

Master's degree

Job description

A global financial institution is seeking a Global Custody Production Support Lead in Greater London. The role involves leading a production support strategy, overseeing incident management, and enhancing IT service management. Candidates should have extensive leadership experience, organizational transformation skills, and a strong background in crisis management. This position offers a competitive salary, hybrid work opportunities, and generous benefits including annual leave, bonuses, and private medical care.