Global Client Services Lead - Global POS Solutions

DS Smith; Remote; GBP 40,000 - 48,000; Full time

Job summary

A leading packaging company is seeking a Global Client Services Lead for Global POS Solutions based in the UK. This role involves managing key client accounts across Europe and ensuring compliance with performance targets. You will work with various stakeholders while being part of a dynamic team, facilitating excellent service and ensuring client satisfaction. Proven experience in client management and stakeholder relations is essential, and proficiency in Power BI will be advantageous. Regular travel is expected.

Qualifications

• Proven success in client management within FMCG; retail experience is a plus.
• Ability to work independently with regular travel.
• Strong collaboration and relationship-building skills.

Responsibilities

• Manage key POS accounts and maintain compliance with targets.
• Track and monitor commercial and sustainability targets regularly.
• Build relationships with external and internal stakeholders.

Skills

Client management

Excellent communication

Stakeholder management

Problem resolution

Understanding technical specifications

Tools

Power BI

Job description

Global Client Services Lead - Global POS Solutions

DS Smith London - Paddington

£47,623 per year - estimated ?

Full time

REMOTE

Location: UK and Europe

Subject to Consultation

About the role

Following a successful pan-European 3D POS win, we have a fabulous opportunity for a process driven, customer focused individual to come and be part of this amazing team!

Working with a wide range of internal stakeholders and key CBU customers on a Pan-European basis, you will use your skill and experience to work with our clients on the implementation and on-going governance of key POS accounts. This is a multi-market client facing role and needs someone with skills in delivering customer excellence.

A dual function role, you will manage the POS account centrally and also ensure local site compliance to key targets; monitoring the progress of client requests and help drive solutions as required. This role will involve building key relationships both externally and internally to ensure all Client KPIs are exceeded.

Attention to detail is a must with proven ability to track and monitor key commercial, innovation and sustainability targets across multiple regions on a regular basis. Ability to implement a clear reporting process and governance across all regions - power BI knowledge would be useful.

You will be home-based but will be required to travel to meet customers and teams at our sites.

About you

• Proven success, knowledge, and experience in central client management within FMCG - Retail experience desirable
• Ability to work independently & remote with regular travel as needed
• Excellent communication and stakeholder management with ability to collaborate and develop strong relationships with both internal and external partners
• Capable of issue resolution independently
• 3D POS expertise - ability to read and understand technical specifications to deliver excellence in service
• Process driven, with attention to detail and ability to build and manage clear focused reporting across multiple areas.