German-Speaking Service Desk Analyst

CDW LLC.; Peterborough; On-site; GBP 23,000 - 30,000; Full time

Job summary

A technology solutions provider in Peterborough is seeking a Service Desk Analyst to serve as the first point of contact for customers. The role involves logging and resolving support requests efficiently while maintaining high service standards. Candidates should be fluent in German and possess strong communication skills. Prior customer service experience is preferred. This position offers an opportunity to contribute to a collaborative team environment while ensuring client satisfaction and service excellence.

Qualifications

• Fluent in German.
• Previous customer service experience is preferred.
• Strong interpersonal and communication skills.

Responsibilities

• Proactively inform customers about incident/request status.
• Manage and update incidents within the SLA.
• Adhere to Major Incident Management procedures.

Skills

Active listening and effective communication

Troubleshooting and logical thinking

Time management and multitasking

Empathy, patience, and adaptability

Education

Ability to gain BPSS and SC clearance

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

A technology solutions provider in Peterborough is seeking a Service Desk Analyst to serve as the first point of contact for customers. The role involves logging and resolving support requests efficiently while maintaining high service standards. Candidates should be fluent in German and possess strong communication skills. Prior customer service experience is preferred. This position offers an opportunity to contribute to a collaborative team environment while ensuring client satisfaction and service excellence.