German speaking Customer Service Advisor

French Selection; Wigan; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

A leading recruitment consultancy in Wigan is seeking a German speaking Customer Service Advisor to manage customer inquiries and the order process. The ideal candidate will be fluent in German and have experience in customer service. This role offers a salary of up to £29,000 plus great benefits and allows for hybrid working.

Qualifications

• Fluent German (written and spoken) is essential.
• Experience in a customer service role is preferred.
• Exceptional organisational skills and attention to detail are necessary.

Responsibilities

• Handle customer enquiries and complaints, coordinating with internal teams.
• Build and maintain strong customer relationships.
• Manage the full sales-order lifecycle from order entry to delivery updates.

Skills

Fluent German (written and spoken)

Experience in a customer service role

Exceptional organisational skills

Excellent communication skills

Computer literate

Tools

SAP

Job description

FRENCH SELECTION (FS)

German speaking Customer Service Advisor

Location: Wigan

Hybrid working

Salary: Up to £29,000 per annum plus great benefits

Ref : 4296GC

To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference : 4296GC

The Company:

A diversified manufacturer and supplier who combine innovation and sustainability in their business practice

Main Duties:

Working as part of a dynamic team, you will be the main point of contact for customers and manage the order process from initial enquiry to delivery.

The Role:

• Handle customer enquiries and complaints gathering necessary information coordinating with internal teams ensuring timely, professional responses.
• Build and maintain strong customer relationships (internal and external), acting as a key point of contact for key accounts and Sales Managers.
• Manage the full sales-order lifecycle from order entry and quotations to shipment tracking, delivery updates and issue resolution.
• Monitor and manage open orders liaising with internal departments
• Identify and action any special client shipping requirements
• Escalate enquiries as needed to the Team leader
• To provide proactive assistance to the team and other departments within the company as needed

The Candidate:

• Fluent German (written and spoken) - Essential
• Experience in a customer service role is preferred
• Exceptional organisational skills and attention to detail
• Proactive, confident and dynamic personality
• Excellent communication skills and a team player
• Computer literate (with experience in SAP an advantage)

The salary: up to £29,000 per annum

French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic