German & English Speaking Customer Advisor

SOUTH WEST RECRUITMENT; Greater London; On-site; GBP 27,000; Full time

Job summary

A leading recruitment agency in the Greater London area is looking for a permanent Customer Service Advisor who can communicate fluently in both German and English. The successful candidate will be responsible for responding to customer queries via various channels, providing exceptional service while translating between both languages. This role comes with a competitive salary of £26,312 per annum, requires 40 hours per week on a hybrid working schedule, and offers a supportive and fun work environment.

Benefits

IIP Accredited Employer

Great working culture

Pension Scheme with Standard Life

Eye test vouchers

Discounted corporate gym membership

Involvement with local charities

Campaign-specific benefits

Apprenticeships qualifications

Recognition and reward schemes

Qualifications

• Natural ability to communicate and empathise.
• Confident and professional manner.
• Real willingness to help a customer with their challenge.
• Desire to have fun at work.

Responsibilities

• Respond to English and German emails, and calls.
• Deal with customer queries and translate replies.
• Deliver customer service excellence in all aspects of support.
• Communicate with customers through various channels.

Skills

Excellent communication skills

Empathy

Professional demeanor

Willingness to help

Fun at work attitude

Job description

We are recruiting for a permanent Customer Service Advisor to speak both German and English.

Main Purpose of Role

• Responding to English and German emails, answering English and German calls.
• Dealing with customer queries on our system and translating replies from English to German and German to English.
• Delivering customer service excellence in all aspects of supporting clients over the phone and in writing in both English and German.
• Communicating directly with customers on the phone, by email, social media and live web chat.

The Multilingual Consultant will report into the German Team Leader.

Qualifications

• A natural ability to communicate and empathise
• A confident and professional manner
• A real willingness to help a customer with their challenge
• The desire to have fun at work!

Salary

£26,312 per annum

Location

Hybrid for London office

Hours

40 paid hours per week.

Shifts

Monday - Saturday, based on a shift pattern. 8 hour shifts between the opening hours of 8am - 8pm. Rota provided 2 weeks in advance for easy planning.

Benefits

• IIP Accredited Employer
• Great working culture of fun and sociable team environment
• Pension Scheme with Standard Life
• Eye test vouchers and discounts
• Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 sites globally)
• Involvement with local charities and fundraising days
• Campaign‑specific benefits including discounts, incentives and prizes
• Apprenticeships qualifications and career flight‑path schemes
• Recognition and reward schemes with Love to Shop Voucher rewards

To apply for this position please submit an up‑to‑date CV or alternatively call Sara, Nikola or Alan for more details.