German Customer Service Representative

Origin Recruitment Ltd; Manchester; Hybrid; GBP 28,000; Full time

Job summary

A leading recruitment agency is seeking a German Customer Service Representative to work in a hybrid model, primarily remote. The role involves managing inbound and outbound calls, handling customer inquiries, and providing strong product knowledge. Ideal candidates should be fluent in German, have excellent communication skills, and a passion for customer service. You’ll enjoy a supportive working environment with additional benefits like gym discounts and a pension scheme.

Benefits

Contributory pension scheme of up to 6%

Opportunity to buy & sell holiday

Gym membership discounts

Contributory hospital and health cash plan

Cycle2Work scheme

Eye care vouchers

Life assurance

Discounts at leading brands and retailers

Qualifications

• Fluent in German with high communication skills.
• Attention to detail and self-motivated attitude.
• Experience in a similar customer service role preferred.

Responsibilities

• Answer inbound and outbound customer calls.
• Manage email queries and customer bookings.
• Provide product knowledge to customers.
• Build rapport and deliver exceptional service.

Skills

Fluent in German

Attention to detail

Communication skills

Self-motivated

Customer service experience

Tools

Computer literacy

Job description

German Customer Service Representative - (Hybrid, mostly remote)

Cambridge (Remote and 1 x per month in the Office)

Salary

£27,350 per year

Client Profile

Origin Multilingual is proud to announce, we are searching for a German Speaking Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full time basis.

Key Purpose

The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer who calls as well as having strong product knowledge.

Key Responsibilities

• Answering calls from existing and new customers
• Proactively dealing with all queries relating to the business
• Taking orders and bookings via external and internal calls
• Managing email queries
• A professional approach with the ability to build rapport with each customer
• Demonstrating extensive knowledge on all product ranges
• Facilitating calls from B2B and B2C

Personal Specification

• Previous experience in a similar role (preferred but not essential)
• Customer service experience (preferred but not essential)
• Self-motivated, with a ‘can do’ attitude
• Attention to detail with high level of communication skills is essential
• German Fluent speaker
• Computer literacy
• A passion to deliver the highest quality for our client’s customers

Shift pattern

• E Shift + Saturday (37.5 hours per week) :
• Monday, Tuesday, Wednesday, Friday, Saturday (11 : 45 – 20 : 00)

Additional benefits

• Contributory pension scheme of up to 6%
• Opportunity to buy & sell holiday
• Gym membership discounts
• Contributory hospital and health cash plan
• Cycle2Work scheme
• Eye care vouchers
• Free monthly nutritional and personal care products
• Life assurance
• Discounts at leading brands and retailers