Genesys Cloud Functional Consultant - UK

Computacenter; Hatfield; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading technology and services provider in Hatfield seeks a Functional Consultant for Genesys Cloud. The role involves guiding customers through service design, leading conversations to enhance customer experiences, and ensuring solutions align with strategic objectives. You'll leverage your expertise to facilitate system configurations and maintain strong stakeholder relationships while working in an innovative, agile environment. If you thrive on solving complex challenges and driving customer success, this role is for you.

Qualifications

• Good understanding of business processes within the specialist scope.
• Knowledge of system functionality from both user and configuration perspectives.
• Ability to document system design clearly and unambiguously.
• Understanding of supporting application infrastructures.
• Fluency in written and spoken communication.

Responsibilities

• Act as primary functional consultant for Genesys Cloud engagements.
• Lead capture and validation of functional requirements.
• Produce and own specifications for Genesys Cloud.
• Guide configuration and delivery of solutions.
• Manage system and business testing activities.
• Build strong relationships with customer stakeholders.

Skills

Understanding business processes

System functionality knowledge

Documentation skills

Infrastructure understanding

Software development principles

Analytical problem-solving

Effective communication

Team collaboration

Tools

ITIL

SAFe

DevSecOps

Job description

A leading technology and services provider in Hatfield seeks a Functional Consultant for Genesys Cloud. The role involves guiding customers through service design, leading conversations to enhance customer experiences, and ensuring solutions align with strategic objectives. You'll leverage your expertise to facilitate system configurations and maintain strong stakeholder relationships while working in an innovative, agile environment. If you thrive on solving complex challenges and driving customer success, this role is for you.