General Service Technician

ZipRecruiter; Worcester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive service company is seeking a General Service Technician to deliver high-quality vehicle repair and maintenance. The role includes tire services, oil changes, and customer interactions, requiring a strong focus on service and safety compliance. Opportunities for growth and career advancement are supported through training programs.

Benefits

Paid vacation

401k eligibility

Healthcare

Employee Discounts

Career Advancement Opportunities

Qualifications

• Automotive training or equivalent experience required.
• Valid driver’s license with a satisfactory Motor Vehicle Report.

Responsibilities

• Perform vehicle repair and maintenance services according to company standards.
• Conduct tire services, including removal, balancing, and TPMS repairs.
• Complete Monro’s Courtesy Inspection on every vehicle.

Skills

Problem-solving

Customer service

Communication

Education

High School Diploma or equivalent

Tools

Basic set of tools

Job description

Job Description

Company Info:

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, and prioritize a people-first approach where every guest and teammate is valued.

Headquartered in Rochester, New York, since 1957, we have grown to nearly 1,300 auto repair shops and tire dealers across 32 states. Monro supports 16 tire and auto service brands, each with regional strength and community connections.

Our mission is to provide the highest quality tire and auto service industry-wide. We seek motivated individuals at all career stages who share our vision to be America’s leading auto and tire centers, trusted by consumers for quality maintenance and repairs.

Positions are available across retail locations, in field management, and store operations at our Rochester support center. If you enjoy helping others, working on cars, and value honesty and teamwork, consider a career with Monro.

Destination Monro - Your Career is Here!

Job Description:

The General Service Technician role is full or part-time, hourly, based on business needs. Responsibilities include performing vehicle repair and maintenance services per company standards and manufacturer specifications, delivering exceptional customer service, and effectively communicating vehicle issues and solutions.

Responsibilities:

1. Perform basic vehicle services and repairs efficiently and accurately according to Monro standards.
2. Conduct tire services including wheel removal, balancing, patching, changing, mounting, and TPMS repairs.
3. Perform vehicle services such as oil changes, lubrications, basic maintenance, and battery testing/installation.
4. Complete Monro’s Courtesy Inspection on every vehicle, identifying and communicating additional needed services.
5. Assist with inventory management by pulling tires and parts, unloading, and stocking inventory.
6. Maintain store cleanliness and ensure guest-ready conditions.
7. Follow safety standards, including wheel torque, oil safety, and compliance procedures.
8. Test drive vehicles following company policies and safety laws.
9. Adhere to company policies, governmental standards, and safety regulations.
10. Maintain technical knowledge through ongoing training.
11. Operate and maintain equipment safely per guidelines.
12. Perform additional duties as assigned.

Profile Summary:

• Proactive in problem-solving and decision-making.
• Strong customer service skills.
• Excellent verbal and written communication skills, capable of conveying technical issues and writing reports.

Qualifications:

• High School Diploma or equivalent.
• Automotive training or equivalent experience.
• Valid driver’s license with a satisfactory Motor Vehicle Report.
• Own a basic set of tools or participate in Monro’s tool purchase program.

Additional Information:

Benefits include:

• Paid vacation and holidays for full-time teammates.
• Immediate 401k eligibility.
• Direct Deposit, Employee Discounts, Healthcare, Vision, Dental.
• Employee Perks and Career Advancement Opportunities.

This summary is not all-inclusive; additional duties may be assigned as needed.

Monro Inc. is an Equal Opportunity / Affirmative Action employer. We consider all applicants regardless of race, religion, gender, age, disability, veteran status, or other protected characteristics.

Compensation: $16.00-$18.00/hour, with potential incentives based on experience.

Your next Destination!

Growth Opportunity:

We support career growth through coursework, leadership development, and certifications via Monro University, empowering teammates to advance.

Monro, Inc. is an equal opportunity employer, providing opportunities without regard to protected characteristics.