General Practice Assistant

Islington Central Medical Centre; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare practice in Greater London is seeking General Practice Assistants (GPAs) to support GPs by undertaking administrative and basic clinical duties. The role includes managing patient appointments, assisting senior GPs, and handling various administrative responsibilities. Candidates should have good organisational skills and a background in healthcare. Starting pay is £26,000, with training offered for required tasks. This position focuses on enhancing patient experiences and reducing the clinical burden on GPs.

Qualifications

• GCSE in English and Maths required.
• Completion of the Care Certificate necessary.
• Previous experience in a GP surgery is expected.

Responsibilities

• Provide support for GPs and assist with administrative tasks.
• Handle reception duties including booking appointments and dealing with patient queries.
• Assist management in administrative matters and health-processing forms.

Skills

Organisational skills

Administrative skills

IT proficiency in Word and Excel

Customer service experience

Education

GCSE grade 1-C in English and Maths (or equivalent)

Completed the Care Certificate

Tools

EMIS

Docman

ERS

Job description

Islington Central Medical Centre is excited to be adding therole of general practice assistants (GPAs). GPAs provide support to GPs and thepractice at large by taking on administrative tasks and some basic clinicalduties to free up time for GPs to dedicate to patients.

Islington Central Medical Centre is a large teaching andtraining practice with almost 25,000 patients and a large team of clinical andadministrative staff. ICMC is a purpose-built surgery, located just a 5-minutewalk from Highbury and Islington Station, which has excellent underground,overground and national rail transportation links.

Main duties of the job

• Providing a support role for GPs
• Undertaking administrative tasks and basic clinical tasks tohelp free up and redistribute GPs time
• Undertaking reception duties such as booking patient appointments, telephone calls and patient queries
• Contribute to making appointments run smoother and betterthe patient experience
• Reduce the clinical administrative burden
• Previous experience working with EMIS
• To work under direct supervision and take instructions form the GPs and /or senior members of the admin team and senior management .

About us

Our practice ethos is to strive towards a partnershipbetween patients and health professionals based on the following key facets

Mutual Respect

We endeavour to treat all our patients with dignity, respectand honesty. Everyone at Islington Central Medical Centre is committed todeliver an excellent service. We ask all patients to highlight anydiscrepancies and to offer the same commitment in return.

Holistic Care

We treat patients and illnesses. This means that we areequally interested in the physical, psychological and social aspects of anindividual's care.

Continuity of Care and the Therapeutic relationship

Building and maintaining a strong relationship betweendoctors, health professionals, and patients is essential to the way we work.This is especially so in the management of ongoing problems or long-termillness. In these circumstances we would encourage patients to continue seeingthe same health professional and wherever possible we will facilitate thisthrough our appointments system.

Learning and Training

We are committed to the ongoing professional development ofour clinical and non-clinical team. We believe in life-long learning and allstaff undergo an annual appraisal where learning and development needs areidentified. We also recognise the benefit of supported learning for ourpatients and families in enhancing your ability to manage and deal with bothself-limiting and long-term illnesses.

Job responsibilities

• Pay: Starting at £26,000
• Starting date: Waiting for right candidate- open
• Excellent organisational and administrative skills, being proficient in word and excel
• Working knowledge of EMIS and Docman useful, as work will involve using both
• Working knowledge of ERS useful, as work will involve knowing how to process ERS
• Arrange appointments, referrals,tests and follow-ups
• Assisting senior GPs with administrative burden (include health processing forms, dealing with complaints with supervision and dealing with cancer safety netting)
• Undertake reception duties/ care navigation work on a daily basis, this includes booking patient appointments, patient queries, and answering telephone calls
• Assisting the management team with rotas, complaints and claims
• Acting on behalf of the GP to liaise with outsideagencies
• Monitoring the practice emails and responding
• Assisting with attaining QOF targets
• Involvement in the management of long term conditions
• Chase letters and results

For all above areas where required, training will be provided

Person Specification

Qualifications

• GCSE grade 1-C in English and Maths (or equivalent)
• Completed the Care Certificate
• Previous experience with EMIS, Docman and ERS
• Working in a GP Surgery

Experience

• Experience working with the general public
• Experience in administrative roles
• Experience working in a healthcare setting
• Good knowledge of word and excel (good IT and organisational skills)
• Strong IT and administrative skills
• Previous knowledge of EMIS
• Experience of working in primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.