General Manager - The Manor House Hotel

RedCat Pub Company; West Bexington; On-site; GBP 35,000 - 50,000; Full time

Job summary

A well-established pub operator is seeking a passionate General Manager to enhance operations at their beautiful venue in West Bexington. The ideal candidate will lead a diverse team, ensuring exceptional service and maximizing revenue through creativity and strong relationships. This role demands flexibility and experience in hospitality management, making it more than just a conventional pub job.

Benefits

Work/life balance

Bonus up to 15% of salary

Tronc scheme for gratuities

Access wages as earned

Career development programmes

Recognition platform

Food and accommodation discounts

Employee assistance programme

Qualifications

• Proven experience as a General Manager in hospitality.
• Ability to manage a dynamic business.
• Strong understanding of seasonal working patterns.

Responsibilities

• Take accountability for day-to-day operations.
• Lead and inspire a high-performing team.
• Ensure outstanding service and quality.
• Drive revenue through events and promotions.

Skills

Leadership and team development

Communication skills

Commercial awareness

Customer service

Hospitality management

Job description

Overview

Lead from the front. Make it yours. Shape the future of a standout pub. We are actively seeking an enthusiastic, commercially driven, and people-oriented General Manager to join our team and lead operations at the stunning Manor House. This is a unique opportunity to take on a rewarding leadership role in a truly beautiful setting. As we are both a wedding venue and a hotel, flexibility and a strong understanding of seasonal working patterns are absolutely essential. The right candidate will not only bring passion for hospitality and guest experience but also demonstrate the ability to manage a dynamic business, motivate a diverse team, and ensure that every event and stay exceeds expectations. This isn’t just another General Manager job in a pub - this is your chance to take the reins of a pub, where our teams live and breathe our Core Values.

Responsibilities

• Take full accountability for day-to-day operations of the pub and restaurant
• Lead, inspire, and develop a high-performing front and back-of-house team
• Deliver consistently outstanding service, food, and drink quality
• Drive revenue through events, promotions, and exceptional hospitality
• Oversee stock control, staffing, budgets, and compliance
• Build strong local relationships and maintain a loyal customer base
• Proven experience as a General Manager
• A confident leader with a hands-on approach and great communication skills
• Commercial awareness with the ability to maximise sales and control costs
• A genuine passion for hospitality and guest satisfaction
• Experience managing food-led pubs or restaurants
• Sound knowledge of licensing, health & safety, and operational compliance
• Ready to run a pub that runs on trust and talent?

Qualifications

• General Manager experience with a track record of leading teams in a hospitality setting

Benefits

• Work/Life Balance? A genuine belief in work/life balance and an understanding of working together to promote flexibility
• Bonus? Up to 15% of salary able to be achieved on a quarterly basis
• Tips? A Tronc scheme with 100% of gratuities distributed to our teams every week via TipJar
• Financial Support? Access wages as you earn them through Wagestream
• Development? Inspirational career development programmes
• Recognition? Dedicated reward and recognition platform
• Discounts? Food and Accommodation discounts nationwide
• Personal support? Employee assistance programme and wellbeing support