General Manager

Baxterstorey; Park Central; On-site; GBP 40,000 - 60,000; Full time

Job summary

A hospitality provider in the United Kingdom seeks a passionate General Manager to oversee a modern café restaurant. This role involves leading a team to deliver exceptional service, managing finances, and ensuring operational excellence. The ideal candidate will have extensive experience in a similar position and a dedication to creating a welcoming environment. The company values diversity and inclusivity and offers numerous benefits, including 28 days of holiday and various training opportunities.

Benefits

28 Days holiday including bank holidays

Free meals on shift

Pension and life insurance

Discounts available on our Perkbox app

Qualifications

• Previous experience as a General Manager.
• Passion for food and customer service.
• Ability to create and maintain budgets.

Responsibilities

• Lead and inspire your team for exceptional standards.
• Build relationships with clients and stakeholders.
• Manage staff rotas and event coverage.

Skills

Customer service

Team management

Financial acumen

Communication skills

Organizational skills

Strategic thinking

Job description

Modern, fresh food caf restaurant which is an innovative hub for students and members of the public. This modern event space consists of a 480-seater Concert Hall/a 150-seater recital hall/a 70-seater organ room and Birmingham's only dedicated Jazz Bar. The role will involve creating daily fresh food menus for breakfast and lunch, delivering hospitality for on site corporate clients, managing the finances, stock and health and safety of the business. Operating hours are Mon - Sun to meet the needs of concert bookings, the role will involve managing the staff rotas to ensure all events are covered, there are 5 permanent staff on-site with several Event Staff.

Responsibilities

• Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards
• Build positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the business
• Continually look to develop your team through mentoring, training, recognition, and empowerment
• Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation
• Achieve business critical KPI's including Health and Safety, Sustainability, Financial and Governance, We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don't meet all requirements, we'd like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'.

Qualifications

• Previous experience as a General Manager
• Have a contagious passion for food and customer service
• You draw satisfaction from managing, training, and supporting a team
• Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance
• Excellent delegation and influencing skills
• Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure
• Meticulous organisational abilities; high attention to detail
• Concise and effective verbal and written communication
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Excellent strategic thinking and critical reasoning skills
• Works according to the BaxterStorey core values

Additional Information

For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that's why we're looking for a General Manager who motivates their team to exceed expectations at every turn.

Benefits

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme