General Manager - Manchester

Lounge Underwear Ltd.; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A hospitality company in Manchester is looking for a General Manager to lead a team ensuring exceptional customer service in a vibrant environment. You will be responsible for delivering high standards, managing KPIs, and focusing on team training and development. This company offers excellent benefits, including bonuses, discounts, and a supportive working atmosphere, making it a great place to grow your career.

Benefits

Overtime pay

Staff food on shift

50% off food and drinks

Paid breaks

28 days holiday pro rata

Enhanced maternity/paternity pay

Company pension scheme

Tips shared equally

Christmas and Boxing Day off

Qualifications

• Experience as a General Manager, Assistant Manager, or in similar roles.
• Familiarity with managing through KPIs and decision-making.
• Experience in a bar environment with food and drinks.

Responsibilities

• Lead your team to deliver great service across shifts.
• Ensure customer satisfaction by maintaining high standards.
• Manage staffing, stock, and food safety.

Skills

Team leadership

Managing KPIs

Customer service

Food and drink preparation

Training and recruitment

Job description

Lounges are pretty special places, and what makes them so special is the brilliant people who run them. The person who runs the brilliant people who run the Lounge has to be super-brilliant, and that'll be you. Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be responsible for leading your team to deliver 14 great shifts, taking full ownership so your Lounge is an amazing and unique place to work and a great place to be for the local community. You'll be making sure every customer leaves happy. Which they tend to do. Thanks to your super-brilliant management,

• You are probably an existing General Manager, Assistant Manager, Deputy Manager or Restaurant manager with a background in restaurants, bars, caf or coffee shops.
• You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
• You will be familiar with managing through clear KPIs and making decisions considering labour; stock; food safety requirements, customer sentiment plus others in line with brand standards and a budget.
• You will have delivered successful training and recruitment for front of house teams including servers through to Assistant Managers.
• Ideally some experience back of house, understand what makes kitchen and kitchen teams click would be preferable.

The Good Stuff

• Overtime pay for every hour worked over contracted hours!
• Staff food on every shift
• 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
• Paid breaks
• 28 days holiday (inclusive of Bank Holidays) pro rata
• Enhanced maternity and paternity pay after 2 years service
• The most talked-about staff party in hospitality - Loungefest!
• Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
• Company pension scheme
• Long service awards
• Power over your pay with Wagestream
• Emotional and practical support via the Licenced Trade Charity
• Great opportunity for personal development and career progression in a fast growing business
• Achievable bonuses
• Tips shared equally across the team, based on hours worked
• Christmas and Boxing Day off!