General Manager – Fire Safety Operations

First Military Recruitment; Richmond; On-site; GBP 150,000 - 200,000; Full time

Job summary

A specialist recruitment agency is seeking a Fire Safety Manager in Richmond, UK. This senior operational leadership role requires at least 10 years of experience in fire systems and strong technical knowledge of fire alarm and emergency lighting systems. Responsibilities include managing day-to-day operations, overseeing job flow, and providing technical support to field engineers, ensuring compliance with UK fire safety standards. Applicants should possess excellent organisational skills and a full UK driving licence.

Qualifications

• Minimum of 10 years’ experience working with fire systems in the UK.
• Strong technical knowledge of fire alarm and emergency lighting systems.
• Excellent understanding of UK fire safety standards and compliance requirements.

Responsibilities

• Manage day‑to‑day business operations ensuring smooth delivery.
• Oversee job flow including quotations, scheduling, and delivery.
• Provide technical guidance and support to engineers.

Skills

Technical knowledge of fire alarm systems

Technical knowledge of emergency lighting systems

Organisational skills

Written communication skills

Professionalism with clients

Job description

Overview

Senior operational leadership role within a UK fire safety business, responsible for the day‑to‑day running of operations and supporting the Director by taking ownership of workflow, delivery, and technical oversight. The role acted as the operational backbone of the business, ensuring fire alarm and emergency lighting services were delivered compliantly, efficiently, and to a high professional standard. Predominantly office‑based, with occasional site attendance to scope works, support engineers, and resolve complex technical issues.

Duties

• Managed day‑to‑day business operations, ensuring smooth delivery from enquiry through to completion
• Oversaw job flow including quotations, scheduling, delivery, and close‑out
• Supported senior leadership with operational planning and decision‑making
• Ensured works were delivered safely, compliantly, and profitably
• Recruited, trained, and supported field engineers
• Prepared and reviewed technical quotations for fire alarm and emergency lighting works
• Undertook site visits to accurately scope maintenance, remedial, and installation works
• Provided technical guidance and support to engineers on conventional and addressable fire alarm systems
• Ensured all works aligned with BS 5839-1, BS 5266-1, and industry best practice
• Acted as a senior point of contact for clients, handling technical queries and service coordination
• Planned and managed engineer schedules and workloads
• Ordered materials, equipment, and maintained oversight of stock and vehicles
• Ensured documentation, certification, and compliance records were completed accurately
• Carried out or supported maintenance, inspection, and remedial works when required to maintain business continuity

Requirements

• Minimum of 10 years’ experience working with fire systems in the UK
• Strong technical knowledge of fire alarm and emergency lighting systems
• Experience working within maintenance‑led fire safety environments
• Excellent understanding of UK fire safety standards and compliance requirements
• Proven ability to organise, prioritise, and manage multiple workstreams
• Strong written communication skills, including quotations and reports
• Calm, professional, and courteous approach with clients and colleagues
• Culturally aware and able to work effectively within diverse teams
• Full UK driving licence

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Fire Safety Manager • Richmond, North Yorkshire, England