General Manager - Cambridge

Tenpin Ltd; Hartford; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading family entertainment company in Hartford is seeking a driven General Manager. Your role will involve creating a culture of excellent customer service, driving business growth, and developing an annual business plan. The ideal candidate has at least 2 years of managerial experience in leisure or hospitality, is flexible and adaptable, and has a passion for leading teams. This position offers a comprehensive benefits package and opportunities for career development.

Benefits

Industry-leading bonus scheme

33 days holiday

Enhanced Maternity, Paternity, Adoption leave

Retailer discounts

Free Bowling for family & friends

Free Food when working 6+ hours

Employee Assistance Programme

Life assurance (4x annual salary)

Birthday off

Long Service Awards

Qualifications

• A minimum of 2 years' experience as a hands-on General Manager in leisure or hospitality.
• Experience in optimizing revenue and overall business performance.
• Determined, enthusiastic, and patient.

Responsibilities

• Create a culture of excellent customer service.
• Drive business growth through local promotions.
• Develop an annual business plan focusing on growth.

Skills

Customer service excellence

Revenue optimization

Leadership and team development

Flexibility and adaptability

Job description

Are you a driven, passionate leader with a natural ability to create a fun environment for both our customers and team whilst achieving company objectives? We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain—it's in our DNA! Beyond bowling, we offer Houdini's Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.

Job Responsibilities

• Creating a culture of excellent customer service
• Driving the business growth through local promotions and central product delivery
• Developing an annual business plan with the Regional Manager focusing on growth and financial target

Qualifications

• A minimum of 2 years' experience as a hands‑on General Manager, ideally within leisure or hospitality, whilst leading and developing large teams
• Experience in optimising revenue and overall business performance
• Full of determination, enthusiasm, and patience
• Fully flexible and highly adaptable to change

Benefits

• Industry‑leading bonus scheme
• 33 days holiday (including Bank Holidays)
• Enhanced Maternity, Paternity, Adoption leave
• Tenpin Treats – Retailer discounts and Best Doctors
• Free Bowling for family & friends
• Free Food (when working 6+ hours)
• Medicash
• Employee Assistance Programme
• Free counselling
• Life assurance (4x annual salary)
• Birthday off
• Long Service Awards

Career Development Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.