General Manager : Busy CafÃ, Birmingham Airport

TipTopJob; West Midlands Combined Authority; On-site; GBP 37,000 - 44,000; Full time

Job summary

A leading hospitality company in Birmingham Airport is looking for an experienced General Manager to oversee a high-volume cafe operation. The ideal candidate will have a strong background in managing large teams, operational excellence, and providing outstanding customer experiences. This position offers a salary of up to £44,000 plus bonuses, along with real career progression opportunities within a people-first culture.

Benefits

Career progression opportunities

People-first culture

Dynamic work environment

Qualifications

• Experience as a General Manager in a fast-paced customer-facing environment.
• Proven ability to manage large teams effectively.
• Strong organisational and problem-solving skills.

Responsibilities

• Run a high-volume cafe operation at Birmingham Airport.
• Lead and motivate a large team for exceptional service.
• Drive operational performance and monitor KPIs.

Skills

Leadership

Team development

Operational excellence

Problem-solving

Customer service

Job description

Overview

Salary: Up to A GBP 44,000 + Bonus

Were on the lookout for a dynamic and experienced General Manager to lead a high-volume, fast-paced cafà operation in Birmingham Airport. This is a fantastic opportunity for a strong operator who thrives under pressure, loves developing teams, and can deliver outstanding customer experiences in a busy, demanding environment.

With ambitious growth across the UK and a people-first culture, this is the perfect time to join a forward-thinking hospitality business and make your mark.

What Youll Be Doing

• Running a high-volume cafà operation in Birmingham Airport with full accountability for performance and standards
• Leading, coaching, and motivating a large team to deliver consistent, exceptional service every day
• Driving operational excellence:ensuring brand standards, compliance, and service levels are consistently met
• Managing rotas, labour, and stock efficiently in a high:pressure, time:sensitive environment
• Monitoring KPIs and commercial performance to maximise sales and profitability
• Recruiting, training, and developing your team to create a high-performing, customer-focused culture
• Leading from the front:jumping in on the floor when needed, setting the pace, and inspiring your team

What Were Looking For

• An experienced General Manager from a coffee shop, QSR, or hospitality background (airport or high:volume environment a bonus)
• Proven ability to manage large teams in a fast-paced, customer-facing business
• Strong leadership and people development skills:able to get the best out of your team
• Operationally sharp with excellent organisational and problem-solving skills
• A hands:on, adaptable leader who thrives under pressure and leads by example

Whats on Offer

• Salary up to A GBP 44,000 + Bonus
• A fast-paced, exciting role at one of the UKs busiest travel hubs
• Real career progression opportunities as the company expands
• A people-first culture where youll have the autonomy to make an impact

If this sounds like the challenge youre ready for, please get in touch at .