General Manager : Branded Hotel, Maidstone

TipTopJob; Maidstone; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-known branded hotel in Maidstone is seeking an experienced General Manager to lead operations. The ideal candidate has a proven track record in hospitality, strong leadership, and commercial acumen. Responsibilities include managing daily hotel operations, achieving financial targets, and ensuring guest satisfaction. This is a dynamic role that requires the ability to inspire a high-performing team and implement growth opportunities.

Benefits

Competitive salary

Bonus

Benefits

Qualifications

• Proven track record as a Hotel General Manager or strong Deputy GM/Operations Manager ready to step up.
• Strong commercial acumen with experience in rooms, F&B, and conference/events operations.
• Excellent leadership skills with the ability to inspire and motivate large teams.

Responsibilities

• Lead day-to-day hotel operations, ensuring smooth running across all departments.
• Deliver and exceed financial targets, including revenue, profit, and cost control.
• Drive exceptional guest satisfaction, maintaining brand standards at all times.

Skills

Leadership

Financial management

Commercial acumen

Guest satisfaction focus

Job description

Overview

Salary: Competitive + Bonus + Benefits

We are currently seeking an experienced and dynamic General Manager to lead the operations of a well-known branded hotel in Maidstone. This is an exciting opportunity for a proven leader within the hospitality sector to take ownership of a thriving property and drive both commercial performance and guest experience.

Responsibilities

• Lead day-to-day hotel operations, ensuring smooth running across all departments
• Deliver and exceed financial targets, including revenue, profit, and cost control
• Drive exceptional guest satisfaction, maintaining brand standards at all times
• Recruit, develop, and retain a high-performing team
• Ensure compliance with health, safety, and legal requirements
• Work closely with regional and head office teams on strategic initiatives
• Identify and implement opportunities for growth, sales, and brand visibility

Requirements

• Proven track record as a Hotel General Manager (or strong Deputy GM/Operations Manager ready to step up) within a branded or corporate hotel environment
• Strong commercial acumen with experience in rooms, F&B, and conference/events operations
• Excellent leadership skills with the ability to inspire and motivate large teams
• A guest-centric approach with a passion for delivering exceptional hospitality
• Strong financial and analytical skills, with the ability to manage budgets and drive results