General Manager

Castle Employment Agency Ltd; Whitby; On-site; GBP 30,000 - 40,000; Full time

Job summary

A reputable recruiting firm in Whitby is looking for a Front of House Manager to lead a dedicated team in delivering exceptional guest experiences. In this hands-on leadership role, you will oversee day-to-day operations, manage staff, handle customer queries, and ensure high service standards. The position offers an annual salary of up to £40,000 with flexible hours. Ideal candidates will possess strong leadership and customer service skills.

Qualifications

• Experience in a leadership role within hospitality or service sectors is preferred.
• Ability to manage a team and maintain high standards of guest experience.

Responsibilities

• Lead the Front of House team ensuring high service standards.
• Train and mentor staff to maximize performance.
• Handle customer queries and complaints effectively.
• Manage cash and perform end-of-day reconciliation.
• Supervise venue opening and closing procedures.

Skills

Leadership

Customer Service

Staff Training

Cash Management

Job description

Overview

Join a well-established, high-performing team in a hands-on leadership role. This is a key position where you’ll directly shape the guest experience, lead a confident Front of House team, and have real responsibility for smooth day-to-day operations.

Location: Just outside of Whitby

Salary: up to £40,000 per year

Contract: Annualised hours - 40 hrs per week (flexible: busier in summer, quieter in winter)

Shift Pattern

• Wednesday to Friday: 3 pm – close (approx. 10 – 11 pm)
• Saturday: 11:30 am – close
• Sunday: 8 am – 7 pm
• Monday & Tuesday: Days off

Key Duties

• Lead the Front of House team during service, ensuring high standards at all times.
• Train, develop, and mentor staff to maximise performance.
• Handle customer queries, complaints, and ensure excellent guest experiences.
• Manage cash, tills, and end-of-day reconciliation.
• Open and close the venue, including supervising setup and close-down procedures.
• Check guests in and out (accommodation onsite) and manage bookings where needed.
• Liaise closely with kitchen and back-of-house teams to ensure smooth service.
• Support scheduling, rostering, and basic administrative tasks as required.

Team & Culture

• Strong, established team in place; maintaining morale and culture is key.
• Confident, experienced, and able to perform under pressure.
• Hands-on leadership role - actively working on the floor and leading by example.

Please call Kate on 01723 500643 to chat about this role further, or click \'apply\' and someone will be in touch.