General Manager

Medirest; London; On-site; GBP 200,000 +; Full time

Job summary

A leading healthcare service provider in London is seeking a Hospitality General Manager to oversee catering operations in a prestigious facility. This role demands strong leadership, client relationship management, and compliance with food hygiene standards. Ideal candidates should have proven experience in catering management, exceptional communication skills, and the ability to inspire teams. Join us to make a meaningful impact in healthcare.

Benefits

Contributory pension scheme

Career development programs

Healthcare benefits

Exclusive travel discounts

Grocery discounts

Cinema ticket discounts

Cash rewards on spending

Free wellness classes

Qualifications

• Proven experience managing catering services in a healthcare setting.
• Exceptional communication and motivation skills.
• Strong commercial and contract management capability.

Responsibilities

• Lead day-to-day operations of catering and hospitality.
• Manage, coach, and inspire teams for service excellence.
• Build relationships with clients and stakeholders.

Skills

Catering management

Team leadership

Client relationship management

Food hygiene compliance

Commercial management

Job description

Overview

Lead with Purpose. Deliver Excellence in Hospitality.

At Compass Group, we believe in creating environments that support healing, wellbeing, and exceptional care. We are proud to partner with a leading private healthcare facility in the heart of London, to deliver outstanding Catering and hospitality services that truly enhance the patient, visitor, and staff experience.

We are now looking for a passionate and experienced Hospitality General Manager to lead this prestigious, hospitality-led soft FM contract. This is a high-impact leadership role where your ability to inspire teams, drive operational excellence, and exceed client expectations will directly support world-class healthcare delivery.

What You’ll Be Doing

• Leading the day-to-day operations of catering and hospitality across the hospital site, ensuring seamless service delivery
• Managing, coaching, and inspiring on-site teams to deliver with care, precision, and pride
• Building strong relationships with the client and key stakeholders to anticipate and exceed expectations
• Ensuring rigorous compliance with food safety
• Driving innovation and continuous improvement in hospitality and service delivery
• Overseeing budgets, resource planning, and commercial performance
• Upholding health & safety and Compass Group standards at every level

What We’re Looking For

• Proven experience managing catering services in a healthcare
• A natural people leader with exceptional communication and motivation skills
• Strong commercial and contract management capability
• Confidence in managing client relationships and building long-term partnerships
• Deep understanding of food hygiene and healthcare compliance requirements
• Calm, resilient, and solutions-focused in a fast-paced, high-stakes setting

Why Join Us

This is more than a contract - it’s a mission with meaning. You’ll lead a dedicated team, shape high-quality services that directly impact patient recovery and wellbeing and represent Compass in a truly prestigious healthcare setting.

If you're driven by purpose, passionate about people, and committed to delivering operational excellence, we’d love to hear from you.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

#Medirest Signature

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!