General Manager

Five Guys; Liverpool City Region; On-site; GBP 30,000 - 40,000; Full time

Job summary

A popular casual dining chain in Liverpool City Region is seeking a General Manager to oversee daily operations, lead a high-performing team, and ensure excellent customer service. This role offers a 30% bonus, long service rewards, and enhanced employee benefits. Ideal candidates should have strong leadership skills, a focus on customer satisfaction, and a passion for delivering top-quality food. Join us for a rewarding career with development opportunities and a fun work environment.

Benefits

30% bonus scheme

Secret Shopper bonus

33 days paid holiday

Private medical via Vitality

Employee discount program

Development opportunities

Qualifications

• Experience in hands-on leadership within a restaurant environment.
• Ability to drive sales and control costs effectively.
• Strong focus on team development and customer service.

Responsibilities

• Manage day-to-day operations of the store.
• Lead and inspire the restaurant team.
• Drive profitability and optimize sales opportunities.
• Ensure an excellent level of customer service.

Skills

Leadership skills

Customer service

Attention to detail

Hands-on management

Job description

BURGERS & FRIES AND INCREDIBLE CAREERS!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

In every store, there is a talented Five Guys General Manager who manages, controls and is accountable for the store’s day to day operations and results. This includes leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service.

Our General Managers are our brand ambassadors; they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They bring our values to life for their team and our customers.

Rewards

• An achievable 30% bonus scheme – paid quarterly
• An additional Secret Shopper bonus worth up to £2,000
• High Performer Awards and Bonus's
• Long service Love2Shop voucher reward – 5 years £500, 10 years £1,000
• 33 days paid holiday
• Paid breaks
• Free burgers, fries and shakes while on shift
• Private medical via Vitality

Life assurance

Other Awesome Perks

• Days out and social events
• Invite to the annual General Manager conference
• Team competitions – Fry Cup and Olympics
• Five Guys Perks – employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Enhanced Maternity & Paternity Leave

Pension scheme

All employees get access to Stream, the financial wellbeing app with simple‑to‑use, flexible benefits built around your pay.

As a General Manager you’ll be

Accountable and responsible for your entire store and the people within.

Developing and managing the store team, while supporting the delivery of perfect burgers and fries.

You will be expected to lead from the front, you will be hands‑on at times which means jumping in and working on the line shoulder to shoulder with our Crew and Managers.

Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs.

Your store will need to run smoothly on the day‑to‑day operations and think about long‑term planning.

Spotting potential and developing your team to ensure there is a strong talent pipeline.

Drive the Five Guys culture by always role‑modeling our values.

Creating an awesome working environment where people are happy to come to work and have fun.

Responsible for reward and recognition.

Demonstrate close attention to detail.

You’ll be enthusiastic about perfect burgers and fries.

Our values: Competitive, Enthusiastic, Family, Get It Done and Integrity.

People – Experienced hands‑on leadership skills.

Customer service.

Having your people’s development at heart

INCREDIBLE CAREERS WITH FIVE GUYS. Your next step would be taking on a higher‑volume store, new store opening, area trainer, district manager or a role in the support office.

Five Guys isn’t just a job – it can be a career!

If you are ambitious and want to grow – we can provide you with support and the right tools to build a career with us.