General Manager

Signature Pub Group Ltd.; Easter Howgate; On-site; GBP 30,000 - 40,000; Full time

Job summary

A well-known hospitality group in Scotland is seeking a General Manager to oversee daily operations, lead a diverse team, and ensure financial targets are met while maintaining high standards of customer service and safety regulations. The ideal candidate will have strong leadership skills, a focus on customer satisfaction, and a solid understanding of financial management. This role offers various employee benefits including discounts and support programs.

Benefits

Staff discount on food and beverages

Employee assistance programme

Extra annual leave days based on service

Healthy work/life balance support

Qualifications

• Strong ability to lead and motivate a diverse team.
• Excellent understanding of budgeting and financial reporting.
• A keen focus on delivering outstanding customer service.
• Ability to think critically and address operational challenges.
• In-depth knowledge of health and safety regulations.

Responsibilities

• Oversee daily operations to ensure quality standards.
• Lead, manage, and motivate the team through training and evaluations.
• Handle budgeting and financial planning to meet revenue targets.
• Ensure high service standards by addressing customer feedback.
• Maintain compliance with health and safety regulations.

Skills

Leadership & Team Management

Financial Acumen

Customer Service Excellence

Problem-Solving & Decision-Making

Health & Safety & Compliance Knowledge

Job description

Signature Group are looking to hire General Managers across our Estate!

General Manager Duties

Operational Management – Oversee the daily operations of the venue, ensuring all departments (front of house, kitchen, bar, etc.) run smoothly and meet quality standards, ensuring customer satisfaction.

Staff Leadership & Development – Lead, manage, and motivate the team, including recruitment, training, performance evaluations, and fostering a positive work culture to ensure high staff morale and productivity.

Financial Management – Oversee budgeting, financial planning, and performance analysis, ensuring that the venue meets its revenue targets, controlling costs, and maximising profitability.

Customer Relations & Service Excellence – Ensure a consistently high standard of service is maintained by addressing customer feedback, resolving complaints, and implementing initiatives to enhance the guest experience.

Compliance & Health & Safety – Ensure compliance with all health, safety, and licensing regulations, conducting regular checks to maintain a safe and legal operating environment for both staff and customers.

Required Skills

Leadership & Team Management – Strong ability to lead and motivate a diverse team, providing clear direction, fostering a positive work environment, and developing staff to reach their full potential.

Financial Acumen – Excellent understanding of budgeting, financial reporting, and cost management to ensure the venue operates within budget while maximising profitability.

Customer Service Excellence – A keen focus on delivering outstanding customer service, with the ability to anticipate guest needs, address complaints, and continuously improve the guest experience.

Problem-Solving & Decision-Making – The ability to think critically, address operational challenges, and make informed decisions to ensure the smooth running of the venue at all times.

Health & Safety & Compliance Knowledge – In-depth knowledge of health, safety, and industry-specific regulations, with a strong ability to implement and enforce these standards to maintain a safe and legal environment.

Benefits

On top of pay - also included is our wider benefits such as:

• Staff discount ranging from 25% to 50% on F&B at all Signature Group Venues
• Employee Assistant Programme
• Extra annual leave days gathered through service
• Plus so much more!

We look after our team and provide access to our 24/7 Employee Assistance Program. Signature Group believes in promoting a healthy work / life balance.

Applying for Signature

If this sounds like something you want to be a part of, apply today by sending in your CV.

Signature Group have 21 venues in Scotland, including Cold Town House, Paramount, Badger & Co, The Spiritualist, McLarens on the Corner, Copper Blossom, The Smokin’ Fox and more.

Your information will never be shared with any third parties and will only be used for the purpose it is intended.