General Manager

Company of Cooks; City of Westminster; On-site; GBP 150,000 - 200,000; Full time

Job summary

A hospitality management company in the United Kingdom is seeking a General Manager to oversee food and service management at The Royal Botanic Gardens Kew. This position involves ensuring high standards of service, managing a large team across multiple venues, and enhancing client relationships. The ideal candidate will have experience with significant financial turnovers and a passion for the hospitality industry. Benefits include personal development opportunities, private medical eligibility, and a great wellbeing strategy.

Benefits

Personal Development and Training opportunities

Private medical eligibility

Access to great high street discount vouchers

Qualifications

• Experience managing turnovers of £10 million+.
• Background in catering management with large teams.
• Flexibility in working hours.

Responsibilities

• Ensure client expectations of food and service are met.
• Review and enhance service and food offerings.
• Manage a large team of remote and onsite staff.

Skills

Excellent commercial acumen

Team management skills

Strong communication

Innovation in food trends

Job description

Overview

Within Kew we provide a variety of hospitality options to cater for every dining requirement including cafés, a‑la‑carte restaurants, food halls, pop‑ups and events. The business is a 7‑day a‑week operation and we are looking for someone who can be flexible to work around all the associated business pressures to deliver superlative outcomes.

Responsibilities

• Work with the Executive Chef and site‑management team to ensure client expectations of food and food service are consistently delivered to the highest standards.
• Continuously review, enhance, and improve service and food within the five onsite outlets at Kew plus the various pop‑up, mobile outlets and events they deliver.
• Develop and sustain strong working relationships with the client and team.
• Regularly attend client presentations and briefings.
• Create and review annual budgets.
• Manage and develop a large team of 150+ remote and multi‑site management teams, ideally with a background in catering.
• Demonstrate excellent commercial acumen and experience managing turnovers of £10million+.
• Show true passion for hospitality, staying up‑to‑date with the latest food trends and continually innovating.
• Communicate persuasively and articulately, developing and sustaining strong working relationships.

Company Overview

Here at Company of Cooks we operate one of the largest portfolios of leisure venues, tourist attractions and stadia. Each of our locations has its own unique personality which we celebrate as we continually look to improve our client’s financial position, whether that’s through the food we serve, the events we run or the sales we deliver. We understand the role great food and people can play in a successful event! We are excited to be recruiting for a General Manager to work with us at The Royal Botanic Gardens Kew.

Company of Cooks officially formed part of CH&CO Catering Group Ltd in 2020.

Benefits

• Personal Development and Training opportunities
• Private medical eligibility
• Eye care
• A great wellbeing strategy – including access to our Employee Assistance Programme and salary finance
• Family friendly support
• Regular social events and communication with our leaders
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to great high street discount vouchers

Other

A Honest Approach, A Passionate Team, Quietly Confident Seniority level Seniority level.