General Manager

Supernova Burger; City of Westminster; On-site; GBP 150,000 - 200,000; Full time

Job summary

A vibrant fast-casual restaurant in Soho is seeking a General Manager to lead daily operations and ensure an outstanding guest experience. This role requires a hands-on leader with over 2 years of experience in fast-paced environments, focusing on team performance, service standards, and operational excellence. The ideal candidate will have a passion for hospitality and the ability to create a positive team culture. Competitive salary and generous employee benefits are offered.

Benefits

Competitive salary with bonuses

Career progression and training

50% off at all BVC venues

Complimentary meals on shift

Qualifications

• 2+ years of experience as a General Manager or AGM in QSR or casual dining.
• Track record of managing fast-paced teams.
• Confident, hands-on leader passionate about people and hospitality.

Responsibilities

• Lead daily operations with strong on-the-floor presence.
• Ensure speed, consistency, and smooth service across all shifts.
• Monitor labour usage and stock control.
• Recruit, train, and develop a high-performing team.
• Motivate and guide the team for strong performance.

Skills

Operational discipline

Team leadership

Customer service

Stock control

Job description

About us

We’re looking for an exceptional General Manager to lead Supernova Soho. Supernova is known for its energetic atmosphere and outstanding smashed burgers, making it a standout destination in the capital’s quick‑service scene.

Supernova is part of BVC Hospitality, which operates a portfolio of innovative and globally recognised food concepts, including NAC, Crème, 74 Duke, and Le Café NAC. With successful operations across London, Paris, and the Middle East, BVC Hospitality blends creativity with operational excellence to deliver exceptional dining experiences.

This is a great opportunity to take full ownership of a high‑profile site in the heart of Soho and help drive its continued success.

Position summary

This is a floor‑based leadership role — not an office job. As General Manager, you’ll lead from the front, setting the tone for service, standards, and culture every day. You’ll be responsible for daily operations, team performance, and guest satisfaction, ensuring the shop runs smoothly, consistently, and at pace.

You’ll report directly to the Operations Manager and work closely with the head office teams across operations, HR, training, and marketing to keep standards high and support ongoing improvements.

This role is ideal for an experienced GM or a strong AGM from a fast‑paced QSR or casual dining background who’s ready to take ownership of a busy London site and make their mark.

Key responsibilities

• Lead daily operations with strong on‑the‑floor presence.

• Ensure speed, consistency, and smooth service across all shifts.

• Monitor labour usage and stock control.

• Recruit, train, and develop a high‑performing team.

• Motivate and guide the team to deliver strong performance and an excellent guest experience.

• Create a positive, energetic team culture where people feel supported and accountable.

• Lead every shift from the front, setting the tone for service.

• Deliver warm, fast, and professional service at all times.

• Handle guest feedback and escalations with confidence and care.

• Ensure the store reflects the Supernova brand in atmosphere, cleanliness, and quality.

Key requirements

• 2+ years of experience as a General Manager or AGM in QSR or casual dining.

• Track record of managing fast‑paced teams.

• Confident, hands‑on leader passionate about people and hospitality.

• Strong operational discipline with a focus on standards, consistency, and team development.

What we offer

• Competitive salary based on experience, with performance‑based bonuses.

• Structured training and development with clear career progression.

• A collaborative, energetic environment where creativity and leadership are valued.

• Generous employee discounts, including 50% off at all BVC venues and exclusive perks through CODE app membership.

• Complimentary meals on shift and flexible working options.

• Enhanced benefits: company sick pay, maternity/paternity leave, and holiday pay.

• Long‑service rewards and recognition.

BVC Hospitality is committed to creating an inclusive, respectful, and welcoming environment for all team members.