General Manager

Interaction Recruitment; Cambridgeshire and Peterborough; On-site; GBP 43,000; Full time

Job summary

A recruitment agency in the UK seeks a General Manager responsible for the efficient operation of multiple centres in Cambridgeshire. The role requires strong leadership and management skills to maintain high quality and safety standards while driving sales and revenue growth. Ideal candidates will have experience in managing a P&L, a solid understanding of health and safety regulations, and excellent people management skills. The position offers a competitive salary of £43,000 and full-time hours, focusing on training and development within a collaborative environment.

Qualifications

• Confident user of Microsoft Office 365.
• Experience in serviced office environment.
• Demonstrable P&L management in multi-site business.

Responsibilities

• Oversee efficient operation of centres.
• Drive commercial sales and maintain safety standards.
• Train team to meet quality standards.

Skills

Revenue generation

Strong communication

Influencing and negotiation

Attention to detail

People management

Education

Graduate or further education

Minimum Grade C in English and Maths

Tools

Microsoft Office 365 (Word, Excel, Outlook)

Job description

My client based in Cambridgeshire are currently recruiting for a General Manager to join their team on a full time permanent basis. Reporting to the Operations Executive you will be responsible for overseeing the efficient operation of centres within your territory, while driving commercial sales, maintaining health and safety standards, training your team to meet and maintain quality standards, and managing the process of repairs quotes and supplier approvals.

Location: Cambridge
Hours: 40 hours between 8:30am 17:30pm Monday to Friday
Salary: £43,000 DOE

This role involves a blend of strategic leadership, operations management, sales initiatives, health and safety compliance, and a strong focus on training and quality assurance. The General Manager will be responsible for exceeding budgets and KPIs agreed with stakeholders by executing everything from business development to pest control within an agreed territory.

Key Responsibilities

P&L Responsibility

• To exceed the monthly budget every month.
• Driving and sustaining the maximum revenue from the centres in the territory.
• Using all existing products and services to drive and sustain this revenue.
• Develop new products and services as appropriate.
• Use all days of the week to drive this revenue.
• Have good personal relations with the desk agents in national brokers.
• Configure the centre to generate and sustain the maximum revenue.
• Configure the centre to reduce the rates bill.
• Monitor and control expenses to ensure financial objectives are met.

Operations

• Ensure the smooth day-to-day operations of all centres in the territory.
• Monitor service quality and customer satisfaction.
• Identify areas for improvement and optimise processes.
• Allocate and manage staffing, budget, and facilities.
• Implement quality assurance processes to maintain a consistent level of service.
• Ensure that the highest level of customer service is maintained throughout all centres.
• Handle escalated customer issues and seek resolutions to maintain customer satisfaction.

Commercial Sales

• Develop and implement a comprehensive sales strategy to drive revenue growth and occupancy rates.
• Identify and pursue new business opportunities, partnerships, and customers.
• Nurture and maintain relationships with key customers, corporate accounts, and brokers.
• Monitor and analyse market trends to adapt sales strategies accordingly.

Marketing

• Prepare local marketing campaigns which conform to corporate identity guidelines.
• Use all local channels to drive demand eg. Friends of existing and past customers, customers who toured but didn t buy, neighbours, local societies, local commercial agents, local events and conferences, local social media.

People Management

• Develop a high-performance culture through managing performance and identifying training and development needs through 1:1s, coaching, mentoring, CPD journals, HR processes and KPI setting.
• Foster a collaborative and goal-oriented team environment.
• Responsible for recruiting employees and performance managing underperformance and misconduct.

Repairs and Supplier Management

• Identify repairs and maintenance needs.
• Drive down costs and increase speed and quality by using compliant local approved suppliers where possible.
• Approve and manage supplier relationships.

Health & Safety

• To have an understanding and work to policies relating to statutory H&S obligations
• Ensure that all statutory procedures regarding Health and Safety and AMR are implemented and adhered to.
• Regularly inspect facilities to maintain health and safety standards.
• Promptly report and address any health and safety issues or violations.

Knowledge/Experience

• Confident user of Microsoft Office 365 (Word, Excel and Outlook
• Management experience
• Experience working in a serviced office environment
• Demonstrable experience of managing a P&L, in a customer facing multi-site business
• Graduate or further education (desirable)
• Minimum Grade C in English and Math s (or equivalent)

Key skills required for this role

• Proven driver of revenue in multiple situations.
• Proven Commercial success.
• Makes good things happen quickly.
• Strong communicator, influencer and negotiator.
• Experienced manager and coach of people.
• Proven attention to detail.
• Experience of planning and forecasting.

If you have the skills and experience listed above please send your CV to (url removed) or call (phone number removed).

INDHUN