General Manager

HRI Hospitality; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality firm in Birmingham is seeking a General Manager to oversee operations at the Hampton Inn and Suites. This role involves leading various departments to ensure exceptional guest satisfaction, driving revenue strategies, and managing financial performance. Ideal candidates will have a Bachelor's degree in Hospitality Management along with 3-5 years of hotel management experience and strong leadership skills. Join a dynamic team where guest experience is prioritized.

Qualifications

• Minimum of 3–5 years of hotel management experience.
• Experience managing hotel operations and leading teams.
• Strong knowledge of hotel operations and financial management.

Responsibilities

• Oversee all hotel operations including Front Office and Housekeeping.
• Lead and develop department heads and their teams.
• Ensure exceptional guest satisfaction and manage financial performance.

Skills

Leadership

Communication

Problem-solving

Budgeting

Time management

Education

Bachelor’s degree in Hospitality Management or related field

Tools

Microsoft Office Suite

Hotel PMS

Revenue Management Systems (RMS)

Job description

Overview

General Manager, Hampton Inn and Suites Birmingham Downtown Tutwiler. Location: Hampton Inn and Suites Birmingham Downtown Tutwiler. Time type: Full time.Posted Today. Job Requisition ID: JR103367. At HRI Hospitality, we offer a unique perspective on hotel ownership and management. We’re here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level. We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career.

Job Description

Job Title: General Manager

Department: Front Office

Supervision Exercised: Front Office Manager, Housekeeping Manager, Chief Engineer, Director of Sales, Housekeeping Manager

Supervision Received: SVP Operations

Minimum Requirements

• Education: Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred. Equivalent experience in hotel management will be considered.
• Experience: Minimum of 3–5 years of hotel management experience, preferably as a General Manager or Assistant General Manager. Proven track record of successfully managing hotel operations and leading teams. Experience with financial reporting, budgeting, P&L management, and revenue strategies. Brand hotel experience (Hilton, Marriott, IHG, etc.) preferred.
• Skills and Knowledge: Strong leadership, decision-making, and team-building abilities. Excellent communication and interpersonal skills. Knowledge of hotel operations, revenue management, budgeting, and forecasting. Ability to analyze financial reports and implement strategic action plans. Proficiency with hotel PMS, RMS, and Microsoft Office Suite. Strong problem-solving skills and the ability to remain composed under pressure. Ability to handle complex guest or employee issues with professionalism. Strong organizational and time-management skills with the ability to multitask.

Job Duties

• Oversee all hotel operations, including Front Office, Housekeeping, Sales, Engineering, and F&B (if applicable).
• Lead, mentor, and develop department heads and their teams.
• Ensure exceptional guest satisfaction through consistent service standards.
• Drive revenue and occupancy strategies in partnership with sales and revenue management.
• Manage hotel financial performance, including budgeting, forecasting, and expense control.
• Ensure compliance with brand standards, safety regulations, and internal policies.
• Review operational and financial reports to identify trends and improvement opportunities.
• Maintain strong relationships with ownership, brand representatives, vendors, and community partners.
• Oversee hiring, onboarding, performance evaluations, and employee relations initiatives.
• Respond professionally to guest issues and resolve escalated concerns.
• Ensure property cleanliness, maintenance, and safety standards are met at all times.
• Lead emergency response procedures and promote a culture of safety.

Equal Opportunity Employer

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.

About HRI Hospitality

With a 40-year legacy, HRI Hospitality has meticulously constructed a robust lodging and mixed-use platform under the seasoned leadership team\'s guidance. The company currently owns and manages a diverse portfolio in the nation’s premier lodging markets, actively engaging in both development and acquisitions to enhance their offerings. While maintaining an active development pipeline, HRI Hospitality is committed to "Elevating the Urban Experience" for guests. Managing a portfolio of branded and independent institutional quality hotels in key U.S. markets, the company is an approved operator for all major full- and focused-service brands. Leveraging deep sector expertise and a vast industry network, HRIH’s hotel management platform emphasizes a balanced approach, incorporating People, Profit, and Revenues. With extensive third-party management expertise and an owner\'s perspective, HRI is adept at operating properties effectively, solidifying its position as an innovative leader in the hospitality industry.

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