General Manager

Serco Limited; Birmingham; On-site; GBP 37,000 - 44,000; Full time

Job summary

A leading leisure services provider in Birmingham is seeking a General Manager to lead multiple leisure centres. The role involves ensuring safe and welcoming environments, providing strong leadership, and fostering customer excellence. The ideal candidate has facilities management experience and a proven ability to develop teams. Benefits include 21 days of holidays, health and wellbeing perks, and training opportunities.

Benefits

Health and wellbeing support

Wide range of learning opportunities

Contributory pension scheme

Discounts at retail partners

Qualifications

• Experience in facilities management, aligned to delivering high-quality leisure services.
• Proven ability to lead and inspire teams, developing talent and creating a culture of high performance.
• Strong strategic thinking skills to simplify complex issues and drive improvements.

Responsibilities

• Lead and manage multiple leisure centres, ensuring safety and performance.
• Develop strategies and annual plans with the Contract Manager.
• Drive a strong health and safety culture and ensure compliance.

Skills

Facilities management

Leadership

Strategic thinking

Customer service excellence

Job description

Overview

Location: Flexibly across the BCLT contract

Working Hours: 40 hours per week (mostly Monday to Friday, with some evenings and weekends during events)

Salary: Between £37,000 - £44,000.00 per annum + excellent benefits + company car

Be part of something exciting.

Birmingham Community Leisure Trust is the largest contract within the Serco Leisure Team. It is made up of Ladywood, Beeches, Wyndley, Northfield, Stetchford, Erdington, Cocks Moors, Billesley and Fox Hollies Leisure Centres and they have recently acquired Alexander Stadium, which is one of the UK's leading athletics venues - a world-class facility that played centre stage at the Birmingham 2022 Commonwealth Games.

As General Manager in our Leisure Team, you\'ll lead multiple leisure centres, ensuring they\'re safe, welcoming and high performing. You\'ll provide strong leadership to your teams, support the Contract Manager, and focus on creating outstanding experiences for our communities.

Responsibilities

• Lead and manage multiple leisure centres, ensuring facilities are safe, warm, clean, friendly and fun.
• Develop and deliver robust strategies and annual plans with the Contract Manager to meet business and contractual targets.
• Drive a strong health and safety culture, ensuring compliance with legislation and Serco standards.
• Foster customer service excellence and build strong relationships with customers, stakeholders and partners.
• Provide effective leadership to managers and teams, focusing on engagement, development and performance.
• Ensure financial management and operational excellence, achieving key performance indicators and service standards.

Qualifications

• Experience in facilities management, with skills aligned to delivering high-quality leisure services.
• A proven ability to lead and inspire teams, developing talent and creating a culture of high performance.
• Strong strategic thinking skills, with the ability to simplify complex issues and drive improvements.
• Excellent influencing and relationship-building skills with stakeholders at all levels.
• A track record of achieving challenging objectives and delivering results at pace.

Benefits

• Holidays: 21 days plus bank holidays
• Health and wellbeing: Free use of the gym and on-site exercise facilities, 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Pension: Up to 6% contributory pension scheme
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
• Discover more about our benefits (moreleisure.com)