GDA Facilities Support Apprentice

Royal Borough of Greenwich; Greater London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local government authority is offering an apprenticeship in Facilities Support in Greater London. The role involves day-to-day assistance in facilities management and customer service, providing a unique opportunity for personal and professional development. You'll manage customer calls, assist in administrative duties, and work towards a recognized qualification while being supported by experienced colleagues. The ideal candidate will be driven to learn and deliver high-quality work within a supportive team environment.

Benefits

Training and development opportunities

Employee benefits package

Qualifications

• Eager to learn and driven to deliver high quality work.
• Ability to deal politely with customers and colleagues.
• Willingness to undertake general administrative tasks.

Responsibilities

• Perform basic Facilities Management duties as assigned.
• Handle calls and manage customer inquiries.
• Assist in monitoring group emails and providing customer service support.

Skills

Customer service skills

Organizational skills

Communication skills

Education

Interest in Facilities Management

Basic IT skills

Job description

This apprenticeship opportunity will provide valuable work experience in Facilities Support. Under supervision the apprentice will provide day-to-day support and assistance in basic areas of work undertaken by the team. The apprentice will be released from the workplace to attend college as required and will be expected to undertake all necessary studies to achieve the formal qualification which is part of the Government’s apprenticeship framework.

The Facilities Support Team in the Directorate of Place & Growth is responsible for providing facilities support to all staff within the corporate buildings.

We are looking for someone with a keen interest in Facilities Management and customer services, who is eager to learn, and is driven and self-motivated to deliver high quality work for a truly unique and exciting London borough.

Professional Duties

• As allocated by your line managers, perform a range of basic Facilities Management duties which include specific tasks related to the formal qualification.
• Work with colleagues, taking instruction, making notes and meeting the basic needs of the team.
• Deal politely with Customers, Contractors and Internal colleagues. After training, be able to always deliver an acceptable level of customer service.
• Handling calls made to the service/team, logging the calls and ensuring all the necessary information is gathered from the caller. Dealing with basic queries and directing all other calls to the appropriate team member/service.
• Provide basic Facilities Management advice and information to Customers, Contractors and Internal colleagues, by telephone, email or in person.
• Undertake general administrative duties including filing, photocopying, etc.

Team Specific tasks

• Under direct supervision to learn about and work towards undertaking duties related to Facilities Support. Throughout the Apprenticeship programme to assist senior staff in the following duties:
  1. To raise orders on in-house CFM system (Concerto), chase outstanding orders and quotations and produce stats for monthly meetings.
  2. Daily responsibility for monitoring group emails and allocation as necessary.
  3. Assist the Soft Services Support Manager in providing an excellent customer service (in person and on the phone) to all staff within corporate buildings.
  4. To provide access to sites and arrange for keys.

Personal Development

• To undertake a varied programme of work experience, practical and theoretical training leading to a recognised apprenticeship qualification Facilities Service Operative (Level 2) as part of an apprenticeship programme.
• To actively participate in their own development plan, which will be agreed with the line manager and the assessor from the training provider. To undertake the requirements of the academic element of the apprenticeship (e.g. attendance at college and completion of academic work). A minimum of 20% of working week will be allocated to this.

As a Royal Greenwich employee, there are many fantastic benefits you can enjoy. Please refer to the link ‘Benefits of working for us’ to learn more.