Gateline Assistant: Friendly Passenger Service & Ticket Help

Great Western Railway (GWR); Bath; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading railway company in the UK is looking for Gateline Assistants to provide excellent customer service at stations. In this role, you will be responsible for managing ticket barriers, assisting passengers, and ensuring cleanliness in the gateline area. The position includes flexible shifts, with training provided. Ideal candidates will possess strong communication skills, basic math understanding, and a positive attitude under pressure. Perks include travel discounts and health benefits.

Benefits

Health Cash Plan

Gym discounts

Pension

Free GWR Travel pass

Retail discounts

Qualifications

• Passion for delivering excellent customer service.
• Positivity and teamwork in a fast-paced environment.
• Ability to manage ticketing operations effectively.

Responsibilities

• Provide exceptional customer service at ticket barriers.
• Operate and manage automatic ticket gates.
• Check and issue tickets, assisting customers without valid fares.
• Maintain a clean and organized gateline area.
• Sell tickets using a mobile machine as needed.

Skills

Strong communication skills

Customer service orientation

Ability to stay calm under pressure

Basic math skills

Job description

A leading railway company in the UK is looking for Gateline Assistants to provide excellent customer service at stations. In this role, you will be responsible for managing ticket barriers, assisting passengers, and ensuring cleanliness in the gateline area. The position includes flexible shifts, with training provided. Ideal candidates will possess strong communication skills, basic math understanding, and a positive attitude under pressure. Perks include travel discounts and health benefits.