Garden Centre Customer Experience Associate

Dobbies Garden Centres Ltd.; Wotton-under-Edge; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading garden centre retailer in the UK is looking for a dedicated team member to provide excellent customer service. Responsibilities include assisting customers with transactions, driving sales through interactions, and maintaining store cleanliness. Ideal candidates will have experience in customer-facing roles, particularly in hospitality, demonstrating strong teamwork and customer service skills. The position offers generous benefits, including discounts, annual leave flexibility, and access to employee support services.

Benefits

Generous annual leave

Uncapped discounts

Financial wellbeing support

Mental health resources

eLearning development programs

Diverse and passionate team culture

Qualifications

• Experience within a customer-facing role, especially in hospitality.
• Ability to demonstrate company values – teamwork and customer-focused attitude.

Responsibilities

• Provide great customer service across the store.
• Drive sales through customer interactions and membership promotion.
• Assist customers with queries using product knowledge.
• Maintain cleanliness and organization of the store.
• Perform various shop floor tasks and responsibilities.

Skills

Customer service

Sales skills

Product knowledge

Teamwork

Job description

A leading garden centre retailer in the UK is looking for a dedicated team member to provide excellent customer service. Responsibilities include assisting customers with transactions, driving sales through interactions, and maintaining store cleanliness. Ideal candidates will have experience in customer-facing roles, particularly in hospitality, demonstrating strong teamwork and customer service skills. The position offers generous benefits, including discounts, annual leave flexibility, and access to employee support services.