Gallery Operations Executive

JR United Kingdom; Stoke-on-Trent; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading gallery company in Stoke-on-Trent is looking for a Gallery Operations Executive to support their retail operations. The ideal candidate will have experience in luxury retail, be highly organized, and able to drive operational excellence. This role involves supporting gallery teams, refining operational processes, and reporting on sales performance. The position offers competitive benefits including annual leave and employee discounts.

Benefits

33 days annual leave

Employee discount scheme

Contributory pension scheme

Promotion and progression opportunities

Social events throughout the year

Qualifications

• Experience in retail operations or head office support within a luxury, premium environment.
• Proficient in Microsoft Office, especially Excel and Word.
• Ability to manage multiple tasks and deadlines.

Responsibilities

• Act as a first-line support for gallery teams responding to operational queries.
• Communicate effectively with stakeholders at various levels.
• Continuously review and propose refinements to operational processes.
• Assist in the coordination of gallery events.

Skills

Excellent written communication

Highly organised

Commercially minded

Self-motivated

Proficient in Microsoft Office

Job description

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Gallery Operations Executive, stoke-on-trent

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Client:

Location:

stoke-on-trent, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

26.08.2025

Expiry Date:

10.10.2025

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Job Description:

Clarendon Fine Art are looking for a proactive and commercially aware Gallery Operations Executive to support the performance and efficiency of our nationwide art galleries. This is a pivotal role designed for someone with strong retail knowledge and a passion for driving continuous improvement in a dynamic, fast-paced environment.

Please note: this role would be office based.

Who This Role Would Suit

This role is ideal for someone with experience in retail operations or head office support within a luxury, premium, or client-focused environment. You’ll be highly organised, commercially minded, and confident balancing multiple priorities in a fast-paced setting.

The right candidate will enjoy:

• Acting as the go-to support for gallery teams, helping them deliver exceptional client experiences.
• Streamlining processes and solving problems to make the retail operation run smoothly.
• Communicating clearly and effectively with stakeholders at all levels, from front-line staff to Directors.
• Using data and insights to support sales performance and continuous improvement.
• Getting involved in varied projects and events, where no two days are the same.

If you’re a proactive problem-solver with a passion for operational excellence and a background in luxury or high-end retail, this opportunity offers the chance to make a real impact across a nationwide gallery network.

Key Responsibilities

• Retail Support: Act as a first-line support function for our gallery teams, responding promptly to day-to-day operational queries. Provide clear guidance, troubleshoot challenges, and ensure retail teams feel supported in delivering a seamless client experience.
• Communications: Write and distribute clear, engaging, and meaningful updates, operational guidance, and best-practice documents to inform and inspire retail teams. Ensure messages are aligned with business priorities and presented in a tone consistent with our brand.
• Intranet Management: Design, maintain, and regularly update content on the company intranet to ensure all retail resources are accurate, accessible, and up to date. Contribute to making the intranet a go-to hub for gallery information, tools, and news.
• Inbox Oversight: Take ownership of multiple shared inboxes, managing incoming messages with professionalism and urgency. Triage effectively, provide accurate responses, and escalate issues when appropriate to ensure swift resolution.
• Operational Processes: Continuously review and propose refinement to retail operational processes to improve efficiency, reduce friction, and enable teams to focus on client-facing activity. Collaborate cross-functionally to embed improvements across departments.
• Event Support: Assist in the coordination and delivery of gallery events, including logistics, materials, and post-event follow-up. Support onsite where required, including occasional evening and weekend availability.
• Sales Analysis & Reporting: Gather and interpret data related to gallery sales, promotions, and events. Produce insightful reports that highlight trends, successes, and areas for improvement, helping inform strategic and operational decisions.
• Project Support: Play an active role in driving forward key retail initiatives and projects. Provide hands-on support from planning through to implementation, ensuring that projects are delivered on time and contribute to continuous improvement.
• Problem Solving: Identify recurring or emerging operational issues affecting galleries. Work collaboratively to develop and implement practical, scalable solutions that enhance team performance and client satisfaction.

Key Skills & Attributes:

• Excellent written communication - able to create motivating and instructional content.
• Highly organised and able to manage multiple tasks and deadlines with confidence.
• Commercially minded - understands how to support sales through operational excellence.
• Self-motivated with a high level of initiative and ownership.
• Proficient in Microsoft Office, especially Excel and Word.
• A confident, positive ambassador for the brand.

Why choose us?

• 33 days annual leave (including Bank Holidays).
• We offer a fantastic employee discount scheme on our portfolio of art work.
• Contributory employee pension scheme.
• Develop and advance your career with promotion and progression opportunities.
• Join the wider company at social events throughout the year.
• We offer you benefits and discounts including food, drink, retailers and fun days out!