Future Opening: Member Services Representative (Part Time)

Planet Fitness - RCJ Fitness; Warwick; On-site; GBP 60,000 - 80,000; Part time

Job summary

A fitness franchise in Warwick is seeking a part-time Member Services Representative to provide exceptional customer service. The role includes greeting members and guests, handling front desk activities, and assisting with member accounts. Ideal candidates should be passionate about fitness, reliable, and possess strong customer service skills. Join a dynamic team and help create a positive environment for members.

Qualifications

• Customer service experience preferred.
• Basic computer skills.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability are essential.
• Exceptional customer service skills.
• Strong listening skills.
• Diplomatic in all interactions.
• Must be 18 years of age or older.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities including answering phones.
• Check members into the system and sign up new members.
• Take prospective members on tours.
• Facilitate updates to members’ accounts.
• Respond to member questions and concerns promptly.

Job description

Member Services Representative (Part Time) Warwick

Future Opening: Member Services Representative (Part Time)

Part Time • Warwick

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk activities including:
  • Answer phones in a friendly manner and assist callers with questions.
  • Check members into the system.
  • Sign up new members.
  • Take prospective members on tours.
• Facilitate updates to members’ accounts as needed.
• Respond to member questions and concerns promptly and professionally, escalating to the Assistant Manager or Manager as necessary.
• Assist in maintaining the cleanliness and neatness of the club.

Qualifications/Requirements

• Customer service experience preferred.
• Basic computer skills.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability are essential.
• Exceptional customer service skills; able to interact positively and professionally with members and co-workers, exceeding expectations.
• Strong listening skills, with the ability to empathize and solve problems.
• Diplomatic in all interactions, using appropriate behavior and language.
• Must be 18 years of age or older.

Physical Demands

• Standing and walking continuously during shifts.
• Talking in person or on the phone frequently.
• Occasionally lifting up to 50 lbs.
• Occasionally encountering toxic chemicals during shifts.

At Planet Fitness, we aim to enhance people's lives with affordable, high-quality fitness experiences. We are a rapidly growing franchise with over 2,000 locations worldwide, seeking motivated, inspiring team members to join us in our Judgement Free Zone. If you're passionate about making a difference in people's lives and want to be part of a dynamic team, apply today!

Our mission is to inspire and motivate members, making them feel valued and supported. Join us and help create a positive environment where everyone can thrive.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at franchise locations are employed by the franchisees and not by PFHQ. Each franchisee is responsible for compliance with applicable laws and employment practices.

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Our customer service philosophy is to exceed member expectations and create Raving Fans. We want members to love their experience and appreciate the team members who make it possible. Join us and be part of a team that makes a difference every day.