Funeral Director

The Trust; Coventry; On-site; GBP 30,000 - 45,000; Full time

Job summary

A respected funeral service provider is seeking a compassionate Senior Funeral Director in Coventry to lead funeral arrangements and support families during difficult times. The role involves overseeing service delivery, managing a team, and engaging with local partners. Candidates should demonstrate strong leadership and empathetic service orientation. The position offers professional development, private medical cover, generous holiday allowance, and bonus potential, aiming to deliver care with dignity and excellence.

Benefits

Professional development programs

Bonus potential

Private medical cover

Life assurance cover

Health & wellbeing programme

Generous holiday allowance

Contributory pension scheme

Qualifications

• Experience in leading a team within the funeral industry or similar services.
• Ability to follow legal and company regulations diligently.
• Flexible availability for evening, weekend, and on-call duties.

Responsibilities

• Deliver complex funeral arrangements with respect and professionalism.
• Oversee branch standards and ensure high-quality care.
• Support families with out-of-hours services when needed.

Skills

Team leadership

Empathy

Service orientation

Record keeping

Independence

Operational efficiency

Flexibility

Job description

We are looking for a compassionate and committed Senior Funeral Director to join our team at W Nodes Funeral Directors in Wood Green, as someone who takes pride in supporting families with care and professionalism. You will play a key leadership role in overseeing funeral arrangements, guiding and developing your team, and building strong relationships with local partners and the wider community to ensure every service is delivered with respect and excellence.

Responsibilities

• Deliver complex funeral arrangements with professionalism - ensuring all funeral arrangements are respectful, appropriate, and reflect the client's wishes.
• Oversee branch standards and ensure timely, high‑quality care of the deceased.
• Participate in an out‑of‑hours on‑call rota (including nights and weekends) to support families - providing out‑of‑hours support, including dignified collection and transfer of the deceased into care.
• Lead on recruitment, onboarding and ongoing performance reviews, undertaking regular one‑to‑one meetings.
• Ensure back‑of‑house teams have responsibilities and ensure seamless scheduling and service coordination.
• Support the Cluster Manager in overseeing branch performance, audits and compliance processes.
• Identify service gaps and recommend improvements to processes and training.
• Take responsibility for ensuring funeral plan banks are replenished.
• Ensure all team members are Funeral Plan Consultant (FPC) trained.

Skills & Knowledge

• Comfortable leading and motivating a team to uphold the highest standards of professionalism, presentation and service delivery.
• Empathetic, service‑oriented and committed to excellent client outcomes.
• Understanding of the nature of the role and prepared to assist families whenever needed, ensuring continuous care and operational effectiveness.
• Able to follow strict procedures, maintain accurate records and ensure adherence to legal and company regulations.
• Confident working independently and thrives on delivering results.
• Flexibility to work evenings, weekends and on‑call.
• Understanding of operational efficiency, service offerings and financial considerations within the funeral industry.

What We Offer

• Professional development: a comprehensive induction plan and the opportunity to complete in‑house development programmes to set you up for success or to pursue a qualification through an apprenticeship programme.
• Bonus potential: unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
• Private medical cover: you'll have access to comprehensive Bupa private medical cover, because looking after you is part of how we care.
• Life assurance cover: enjoy peace of mind with our life assurance cover, securing your family's future.
• Health & wellbeing programme: benefit from an employee assistance programme that supports your health and wellbeing.
• Holiday allowance: start with a generous leave entitlement of 30‑33 days per year, inclusive of bank holidays.
• Pension scheme: plan for the future with our contributory pension scheme, helping you save for a secure retirement.

About the Company

We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches and 46 crematoria across the country. From launching the UK's first funeral plan to shaping modern regulation, we have led the way in supporting families with care, compassion and professionalism.

Legal Statements

Please note that this role is subject to meeting regulatory requirements. As an FCA‑regulated organisation, we are committed to upholding the highest standards, which we achieve by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients.

Equality, Diversity and Inclusion Statement: We know that diverse teams make better decisions, build better products and create a more inclusive and better place to work. Whoever you are, wherever you're from, and whatever your life looks like, we'd love to hear from you. And if there's anything you need to make the process more accessible, please let us know.