Fundraising Administrator

The Prince Of Wales Hospice; Pontefract; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local hospice organization in Pontefract is seeking an organized and detail-focused Fundraising Administrator to support fundraising activities and deliver exceptional supporter care. The role requires experience in administration and customer care, alongside the ability to communicate effectively with diverse stakeholders. The position offers benefits like annual leave, sick pay, and ongoing training. Engagement in fundraising campaigns is key to making a positive impact in the community.

Benefits

27 days annual leave plus bank holidays

Enhanced sick pay and pension scheme

Discounted local gym memberships

Ongoing training and development opportunities

Qualifications

• Experience in a busy administration role.
• Experience of providing excellent supporter/customer care.
• Experience of working in a fundraising environment.

Responsibilities

• Provide high-quality, empathetic supporter and customer care.
• Maintain accurate records and process data.
• Communicate clearly and professionally.

Skills

Empathy

Excellent organisational skills

Communication

IT Systems confidence

Education

GCSE English and Maths (C or above) or equivalent

Tools

MS Office

CRM databases

Canva

Job description

To provide exceptional supporter stewardship of Hospice supporters, and efficient administration of fundraising campaigns and activities

Main duties of the job

You will be central to how we steward our supporters, manage fundraising data and support a wide range of campaigns, events and volunteers. This is an ideal role for someone who enjoys administration but is equally confident engaging with people and making a positive impact.

Responsibilities

• Provide high-quality, empathetic supporter and customer care
• Maintain accurate records and process data with strong attention to detail
• Be highly organised, managing multiple priorities and deadlines
• Communicate clearly and professionally with a wide range of people
• Use IT systems confidently, including CRM databases and reporting tools
• Work collaboratively and flexibly to support fundraising activity and events
• Have experience working in a fundraising or charity environment (desirable)

About us

At The Prince of Wales Hospice, we provide specialist palliative care in a supportive and respectful environment. Our 14-bed inpatient unit, located just minutes from Junction 32 of the M62 in Pontefract, also offers outpatient and community services, including a successful Lymphoedema clinic.

Job details

Location: The Prince of Wales Hospice

Hours: 37.5 hours per week

Are you a motivated and enthusiastic administrator who enjoys working in a busy, people-focused environment? We are looking for an organised, warm and detail-focused Fundraising Administrator to play a key role in supporting our fundraising activities and delivering exceptional supporter care.

Benefits include:

• 27 days annual leave plus bank holidays (pro rata)
• Enhanced sick pay and contributory pension scheme
• Staff wellbeing support, including Employee Assistance Programme
• Eligibility for Blue Light Card discounts
• Discounted on-site meals during working hours (at the Hospice only)
• Discounted local gym memberships
• Ongoing training and career development opportunities
• Annual salary review

For more information or an informal chat about the role, please contact Adrian Greenwood, Fundraising Manager:
[e-mail]
01977 708868

Closing date: Sunday 11th January 2026 at 11:59pm

We are conducting interviews throughout the listing and may close applications early.

Please note: any job offer will be conditional upon a satisfactory Disclosure and Barring Service (DBS) check and providing Right to Work in the UK and 2 references.

Person Specification

Experience & Skills

• Experience in a busy administration role
• Experience of providing excellent supporter / customer care
• Experience of working in a fundraising environment

Knowledge

• Competent in MS Office applications
• Experience of using a CRM customer relationship management database
• Local knowledge of the Hospice geographical area

Qualifications / Training

• GCSE English and Maths (C or above) or equivalent

Personal Attributes

• Enthusiastic and self‑motivated to achieve beyond targets
• Empathy with aims and objectives of the Hospice
• Shows flexibility and a willingness to work out of office hours as required
• Car user with license and use of own car

Skills / Abilities

• Able to communicate confidently and professionally with individuals of varying levels of seniority, internally and externally e.g. volunteers, supporters, senior managers
• Excellent organisational skills and ability to prioritise to manage competing demands
• Ability, using online tools such as Canva, to produce basic marketing materials (e.g. coffee morning poster)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.