Functional Consultant

Compucorp Ltd; Greater London; Hybrid; GBP 36,000 - 45,000; Full time

Job summary

A leading creative technology agency in London is seeking a talented Functional Consultant to gather requirements and design solutions for CRM and website products. This role involves conducting workshops with clients, configuring systems, and ensuring quality outcomes. The ideal candidate has over 3 years of experience in digital system implementation, particularly in an agency setting. This position offers hybrid working options and a competitive salary between £36,000 and £45,000.

Benefits

Paid annual leave

Birthday off

Volunteering time off

Wellness day

Medical insurance allowance

Paid leave for personal development

Qualifications

• 3+ years of experience delivering digital system implementation projects.
• Proficiency in requirement gathering and solution design.
• Experience in a digital agency.

Responsibilities

• Conduct discovery workshops with clients to gather requirements.
• Document business process maps and functional specifications.
• Configure product features according to client needs.
• Conduct functional testing before delivery.

Skills

Digital system implementation

Requirement gathering

Solution design

Configuration skills

Technical troubleshooting

Communication

Job description

A big hello from the team at Compuco!

At Compuco we empower socially responsible organisations with the digital tools they need to build a better world.

As a data driven creative technology agency, we are passionate about helping membership, charitable and cultural organisations to streamline and reimagine the way they work so that they can focus on impact.

We are looking for a talented and ambitious Functional Consultant who excels at requirement gathering, solution design, and CRM/website configuration.

Your role will be to act as the functionality expert for the CRM and Website products that we work with, working with the clients to understand their business processes and to perform solution design.

You will run discovery workshops with clients, following our implementation process to gather their requirements. Using your extensive knowledge of the products and by working with the product team you will ideate solutions redesigning client organisations workflows into efficient processes with the technology to support them. Once approved you will be hands on configuring and customising the solutions whilst also working closely with our product teams to implement new features.

We’re a very process-driven team and constantly seek to develop and refine the way we work to ensure that we continue to deliver the highest quality service to our clients and to the sector as a whole.

As a distributed company with an HQ in London and team members from all around the world, one of the things that make working at Compuco special is the chance to meet and learn from people from an amazing array of nationalities and cultures. We’re extremely proud of the way we work and the open culture we’ve developed.

Key responsibilities

• Preparing and conducting discovery workshops with clients, demonstrating curiosity to extract comprehensive requirements and understanding of their existing tools and processes
• Documenting workshop outcomes through detailed business process maps and functional requirement specifications
• Designing and explaining clear and sustainable solutions
• Independently configuring product features to meet requirements
• Conducting thorough functional and end-to-end testing prior to delivery
• Running client demonstrations and UAT sessions to gather feedback in a structured format
• Collaborating with Project Managers to identify timeline-conscious next steps
• Contributing to the product development backlog with improvement suggestions

Experience sought

• 3+ years experience delivering digital system implementation projects including websites
• A compulsive list maker, organiser and executer
• Previous experience working in a digital agency is a must
• The ability to grasp concepts quickly
• Someone who loves technical challenges and is committed to quality outcomes for our clients.

What we value in this role

• You love the challenge of making complex concepts simple, and are able to communicate them clearly to stakeholders at all levels
• You’re someone who likes to implement processes and ensure they are followed
• You seek to learn from others as well as share your knowledge and experience
• Exceptional attention to detail
• Can do / Make it happen attitude
• Proactive approach to troubleshooting and problem-solving
• Commitment to getting the job done!

Location: Hybrid Working (office is based in Shoreditch, London) / Fully Remote
Type: Permanent
Salary range: £36k-£45k

About Compuco

Our mission is to empower socially responsible organisations with the digital tools they need to build a better world. As a data driven creative technology agency, we are passionate about helping membership, charitable and cultural organisations to streamline and reimagine the way they work so that they can focus on impact.

We’re a distributed team, with staff in over 12 countries and a head office in London. We offer flexible hours and a real “team” mentality, working together to make things better.

Uniquely, we base all of our solutions on open source products, helping our work to have the greatest possible impact. We offer a full suite of software options for our clients, but in particular specialise in CiviCRM, the dedicated nonprofit CRM, the Drupal CMS platform, and we are also the creators of the CiviPlus platform.

Our clients include membership organisations such as the British Toy and Hobby Association, World Heart Federation and Royal Society of Edinburgh, nonprofit organisations such as Wikimedia, Carers UK and Disability Rights UK, and government institutions such as Epping Forest and Police Scotland.

We are proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, citizenship or disability.

Benefits

• Paid annual leave
• Birthday off
• Volunteering time off
• Wellness day
• Medical insurance allowance
• Paid leave for personal development and learning
• Remote working