Fulfilment Manager

KatKin; Haverhill; On-site; GBP 38,000 - 48,000; Full time

Job summary

A fresh cat food company in Haverhill is looking for a Fulfilment Manager to oversee daily operations, ensuring customer satisfaction through efficient delivery and team performance. The role requires leadership of a dynamic team, driving continuous improvement, and collaboration across various departments. Ideal candidates will be hands-on, metric-driven, and have excellent communication skills. This position offers a unique opportunity to shape the future of cat care in a passionate environment.

Benefits

33 days holiday + birthday off

Discounts on fresh meals

Comprehensive health insurance

Qualifications

• High-energy problem solver with a track record of taking initiative and spotting opportunities.
• Metric-driven: proficient with operational systems and capable of deriving insights.
• Sharp attention to detail and ability to motivate a team.

Responsibilities

• Lead day-to-day fulfilment operations ensuring delivery for DTC and retail customers.
• Train, coach, and mentor team members while conducting performance reviews.
• Drive performance, quality, and accuracy in fulfilment.

Job description

KatKin's Opportunity

What we do at KatKin

At KatKin, we’re not just a cat food company – we’re on a mission to revolutionize cat health. For devoted cat parents who refuse to compromise, we’re transforming lives with fresh, superior nutrition. We’re Europe’s first to offer fresh-cooked cat food made with 100% human-grade meat, gently cooked and frozen to lock in all the goodness.

The impact so far? Over 35 million meals delivered to 200,000+ healthy, happy cats (and counting) across the UK. Our growing team of 130+ hardcore cat lovers operates across London, the US, and our state-of-the-art facility in Suffolk. You’ll also find our fresh food and pantry products on platforms like Ocado, Amazon, and Pets at Home.

We’re all-in for cats – and our energy will blow you away from day one. Imagine working alongside expert scientists, boundary-pushing creatives, and razor-sharp business minds – all laser-focused on making hardcore love for cats the new gold standard in pet care.

This is your chance to be part of a team that doesn’t just follow trends – we create them. If you love solving problems, working fast, and having an impact every day, we’re the team for you.

The Role

We’re on the hunt for a dynamic Fulfilment Manager to lead our day-to-day fulfilment operations, ensuring seamless delivery for both direct-to-consumer (DTC) and retail customers.

You’ll take ownership of critical processes, collaborate across teams, and help drive efficiency to make sure every customer order we send out exceeds expectations.

Key ownership areas

• Through effective leadership of 20+ Fulfilment team members be responsible for safely optimising performance, across a balanced KPI scorecard, to deliver a world class customer experience.
• Responsible for training, coaching and mentoring team members. Conducting regular development/performance reviews with team members and acting as a first point of escalation and management for the Fulfilment team members.
• Engage the team to drive performance across Quality and Picking Accuracy with a process of continuous improvement to support a best in class Customer Experience
• Auditing and maintaining operational standards across the board, from food safety compliance to record-keeping.
• Responsible for delivering 100% OTIF service levels with zero substitutions to all customers.
• Responsible for taking decisions relating to People and Safety issues, championing Food Safety and Health & Safety cultures to protect our Brand, Reputation and People.
• Championing a culture of continuous improvement, empowering the team to drive operational excellence.
• Leading efficiency projects to deliver outstanding customer service.
• Building strong, collaborative relationships with our 3PL partner – you’ll be their go-to contact.
• Partnering cross-functionally with Warehouse, Engineering, Tech, Finance, Technical and Customer Experience.

Who we are looking for

We want someone who’s not afraid to roll up their sleeves, thrives in a fast-paced environment, and knows how to get things done. Here’s what it takes to be a great fit:

• High-energy problem solver with a track record of taking the initiative, spotting opportunities and making change happen.
• Metric-driven: you know your way around operational systems and can spot insights a mile away.
• Hands-on: equally comfortable troubleshooting on the floor or digging into data and extracting valuable insights which improve our Customer, Operational, People or Financial performance.
• Sharp attention to detail: nothing slips past you.
• A natural influencer: you can rally a team, even when you’re not in charge.
• An exceptional communicator: both in writing and face-to-face.
• An efficiency obsessive: with a proven track record of driving continuous improvement

Nice to haves

• 3 years leading a large team with Production/ Fulfilment or Despatch Management experience
• Financial know-how to make savvy business decisions.
• Experience working with third party logistic partners (3PLs)

What We Offer

At KatKin, we’re not just offering a job – we’re offering a chance to shape the future of cat care. Here’s what you’ll get:

• A career-defining opportunity to scale an innovative brand, fast.
• A genuine opportunity to quickly develop and grow your scope and responsibility level
• A small, close-knit team with zero egos and plenty of passion.
• 33 days holiday + your birthday off (because everyone deserves cake and cat cuddles).
• Discounts on KatKin’s fresh meals – because your cat deserves the best.
• Comprehensive AXA health insurance, including optical and dental coverage.
• A yearly personal development budget to keep growing your skills.
• Company pension to keep your future secure.

To Apply