Fulfillment Team members

Firmdale Hotels - Purchasing; Greater London; On-site; GBP 27,000; Full time

Job summary

A leading hospitality company in Greater London is looking for an Inventory and Fulfilment Assistant to join their team. This hands-on role involves managing stock, customer service, and maintaining a well-organised warehouse. The ideal candidate will have experience in retail packing, be proactive, and possess strong customer service skills. The role offers an annual salary of £27,000 and various employee benefits including access to financial wellness apps and health plans.

Benefits

Annual salary of £27,000

Access to Wagestream financial wellbeing app

Health cash plan

Discounted cinema tickets

Complimentary meals on shift

Flexible scheduling

Ongoing training and development

Regular social events

Exclusive discounts at Design Hotels

Qualifications

• Hands-on experience in retail packing or fulfilment.
• Ability to manage stock and handle orders efficiently.
• Keen interest in products and customer service.

Responsibilities

• Maintain an organised and clearly labelled warehouse.
• Process daily deliveries and returns.
• Be the first point of contact for customer enquiries.
• Ensure safety and cleanliness of the warehouse.
• Assist the Group Retail Coordinator with tasks.

Skills

Experience in retail packing or fulfilment

Customer service skills

Organizational skills

Proactive attitude

Tools

Shopify

Stocky

Job description

Join the Shop Kit Kemp Team – Inventory and Fulfilment Assistant

We’re offering an exciting opportunity for a passionate and detail-oriented individual to join our successful Shop Kit Kemp team as an Inventory and Fulfilment Assistant. https://shop.kitkemp.com/

This is a hands‑on role perfect for someone with experience in retail packing or fulfilment who thrives in a fast‑paced environment and takes pride in delivering exceptional customer service. You’ll be instrumental in ensuring smooth day‑to‑day operations — from managing stock to getting orders out the door accurately and on time. Prior experience with Shopify and Stocky a bonus.

If you’re organised, proactive, and love the idea of working with beautifully curated products, we’d love to hear from you!

Key Responsibilities

• Inventory & Stock Management: Maintain an organised, clearly labelled warehouse. Process daily deliveries, returns, and support regular stock audits. Help manage discontinued or slow‑moving items to keep inventory fresh and accurate.
• Stock Movement: Physically receive and move deliveries, including transferring stock to designated storage areas (note: involves stairs).
• Customer Service: Be the first point of contact for online customer enquiries — resolving issues, processing orders, and handling complaints with professionalism and care.
• Product Knowledge: Get to know our beautiful product range inside and out, so you can provide informed and helpful support.
• Security & Maintenance: Ensure the warehouse remains a safe, clean, and secure environment. Report any hazards or issues promptly.
• Team Support: Assist the Group Retail Coordinator and wider team with general tasks and projects as required.

Why Join Us?

This role offers a fantastic opportunity to develop key skills across multiple areas of retail and operations, including:

• Margin calculation
• Retail performance metrics
• Inventory management
• Product development
• Ordering systems

What We Offer:

• Annual salary of £27,000
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan(including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

If you’re eager to make an impact, grow your career in retail, and work in a dynamic, supportive environment, apply today!

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.